Physician Office Assistant - WellSpan Urology

Chambersburg, PA | Clerical and Administrative | Tracking Code: 67426

Schedule | Full Time | Days | 80 hours every 2 weeks 

Location

Medical Office Building

120 N. Seventh St.

Chambersburg, PA 17201

Job Description

Under the general supervision of the Practice Manager, performs a variety of clerical tasks related to the customer service of our patients. WellSpan Medical Group recognizes that the Physician Office Assistant is often the first and last person that our patients, families and visitors encounter when they contact or visit our offices. WellSpan Medical Group provides training to our Physician Office Assistants to instill confidence in their ability to create a welcoming environment and well-coordinated experience for everyone.

 

Duties and Responsibilities

  1. Answers telephones, routes callers, takes messages and provides routine information to callers.
  2. Greets and registers patients in accordance with established policies and procedures.
  3. Schedules patient appointments within established parameters.
  4. Performs various duties for effective check-in and check-out of patients.
  5. Prepares schedules and encounter forms for daily visits.
  6. Handles walk in patients in the appropriate manner.
  7. Ensures that Race, Ethnicity and Language is documented as appropriate.
  8. Processes patient charge and collects copays and deductibles.
  9. Performs various tasks related to end of day batch control, cash drawer etc..
  10. Enters and/or retrieves data from established computer files.
  11. Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
  12. Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
  13. Researches billing questions and problems for patients with centralized billing service.
  14. Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
  15. Complies with all HIPAA rules and regulations.
  16. 16Processes mail including scanning and tasking if applicable.
 

NonEssential Accountabilities:

  1. Establishes and maintains files and records on an ongoing basis.
  2. Attends meetings as required.
  3. Performs other related duties as identified.
 

Common Expectations:

  1. Maintains established policies and procedures, objectives, quality assessment and safety standards.
  2. Complies with missed appointment policy (Admin 104).
  3. Supports Quality initiatives as determined by individual practice site.
  4. Completes required education and competencies in a timely manner.
  5. Processes mail including scanning and tasking if applicable.
  6. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.The following are nonessential job accountabilities for purposes:
 

Qualifications

  • Notes:
    • Other combinations of formal education, training and experience may be considered.
  • Minimum Experience:
    • 3 - 6 months
  • Minimum Education:
    • Post High School Vocational/Specialized Training (Professional Medical, Administrative or
    • Business School); or 12 or more months of customer service experience
  • Preferred Courses:
    • Medical terminology within 6 months of hire recommended
  • Physical Demands:
    • Mostly sedentary work
    • Occasional prolonged standing/walking
    • Lifts supplies/equipment
    • Occasional reaching, stooping, bending, kneeling, crouching
  • Skills:
    • Excellent interpersonal/communications skills; Knowledge of medical office operations to include reception, billing and insurance and general office skills; computer skills to include typing
Lauren Vaughn
Talent Acquisition Specialist
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland, and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history.

Franklin County is in the heart of South-Central Pennsylvania where you'll find mountains, lakes, and a picturesque countryside coupled with theater, music, skiing, hunting, fishing, and much more. We're in the heart of America's fruit orchards, so peaches, apples, and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000)