Physician Office Assistant - Neurosurgery

Hagerstown, MD | Physician Practices | Tracking Code: 74294

Schedule & Location

Schedule: Full Time, Day shift (80 hours every 2 weeks)

Location: Neurosurgery - 17 Western Maryland Parkway Hagerstown, MD 21740

General Summary

Under the general supervision of the Practice Manager, performs a variety of clerical tasks related to the customer service of our patients. WellSpan Medical Group recognizes that the Physician Office Assistant is often the first and last person that our patients, families and visitors encounter when they contact or visit our offices. WellSpan Medical Group provides training to our Physician Office Assistants to instill confidence in their ability to create a welcoming environment and well-coordinated experience for everyone.

 

Duties and Responsibilities

  1. Answers telephones, routes callers, takes messages and provides routine information to callers.
  2. Greets and registers patients in accordance with established policies and procedures.
  3. Schedules patient appointments within established parameters.
  4. Performs various duties for effective check-in and check-out of patients.
  5. Prepares schedules and encounter forms for daily visits.
  6. Handles walk in patients in the appropriate manner.
  7. Ensures that Race, Ethnicity and Language is documented as appropriate.
  8. Processes patient charge and collects copays and deductibles.
  9. Performs various tasks related to end of day batch control, cash drawer etc..
  10. Enters and/or retrieves data from established computer files.
  11. Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
  12. Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
  13. Researches billing questions and problems for patients with centralized billing service.
  14. Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
  15. Complies with all HIPAA rules and regulations.
  16. Processes mail including scanning and tasking if applicable.

Clerical duties

  1. Establishes and maintains files and records on an ongoing basis.
  2. Attends meetings as required.
  3. Performs other related duties as identified.

Common Expectations

  1. Maintains established policies and procedures, objectives, quality assessment and safety standards.
  2. Complies with missed appointment policy (Admin 104).
  3. Supports Quality initiatives as determined by individual practice site.
  4. Completes required education and competencies in a timely manner.
  5. Processes mail including scanning and tasking if applicable.
  6. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

 

Required Education/Experience

  • Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School); or 12 or more months of customer service experience
  • Excellent interpersonal/communications skills; Knowledge of medical office operations to include reception, billing and insurance and general office skills; computer skills to include typing

 

Marcus Schneider
Marcus Schneider
Sr. Talent Acquisition Consultant
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Central Pennsylvania offers an idyllic blend of small cities and towns—including Lancaster, York, Gettysburg, Lebanon, Chambersburg and Waynesboro—surrounded by welcoming suburban neighborhoods and pristine rolling countryside. Our communities are conveniently situated within a short drive of major cities like Philadelphia, Baltimore and Washington, D.C., as well as Pennsylvania's scenic Pocono Mountains to the north.

Here you'll find affordable home prices and living costs. Plus, there's an outstanding selection of schools, nearby colleges and universities. The area abounds with recreation and activities, including the famous Hersheypark and ZooAmerica and historic Gettysburg National Military Park; numerous state parks that offer hiking, mountain biking and kayaking; and charming river towns featuring great restaurants, museums, shopping, antiquing and more. Air, rail and public transportation links are also very reliable.

You'll feel right at home in our region. And, with so many places in which to live and practice, you're sure to find a WellSpan career that's a perfect match for you and your lifestyle.