Physician Office Assistant - FT - WellSpan North 4th Street Family Practice, Lebanon - Day/Evenings

Lebanon, PA | Physician Practices | Tracking Code: 50354

General Summary:

Under the general supervision of the Practice Manager, performs a variety of clerical tasks related to the customer service of our patients. WellSpan Medical Group recognizes that the Physician Office Assistant is often the first and last person that our patients, families and visitors encounter when they contact or visit our offices. WellSpan Medical Group provides training to our Physician Office Assistants to instill confidence in their ability to create a welcoming environment and well-coordinated experience for everyone.

 


Duties and Responsibilities:

1 Answers telephones, routes callers, takes messages and provides routine information to callers.
2 Greets and registers patients in accordance with established policies and procedures.
3 Schedules patient appointments within established parameters.
4 Performs various duties for effective check-in and check-out of patients.
5 Prepares schedules and encounter forms for daily visits.
6 Handles walk in patients in the appropriate manner.
7 Ensures that Race, Ethnicity and Language is documented as appropriate.
8 Processes patient charge and collects copays and deductibles.
9 Performs various tasks related to end of day batch control, cash drawer etc..
10 Enters and/or retrieves data from established computer files.
11 Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
12 Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
13 Researches billing questions and problems for patients with centralized billing service.
14 Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
15 Complies with all HIPAA rules and regulations.
16 Processes mail including scanning and tasking if applicable.

 

 

Required Skills

 

  • Strong verbal and written communication skills 
  • Strong computer skills (Proficient in Microsoft applications) 
  • Medical Terminology preferred 
  • Customer Service 
  • Knowledge of medical office operations to include reception, billing and insurance and general office skills preferred
Required Experience

 

  • Professional Medical, Administrative or Business School, experience in a physician office settingor 12 or more months of proven customer service experience

 

 


About WellSpan
Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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