Physician Office Assistant-FM- Franklin-Philadelphia Ave - Days

Chambersburg, PA | Administrative Services | Administrative and Clerical | FTE: 1 | Regular | Tracking Code: 109601

General Summary

Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, record management, and scheduling. Will have the ability to float to Medical Group practices as assigned.

Duties and Responsibilities

Essential Functions:
  • Answers telephones, routes callers, takes messages and provides routine information to callers.
  • Greets and registers patients in accordance with established policies and procedures.
  • Schedules patient appointments within established parameters.
  • Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
  • Performs various duties for effective check-in and check-out of patients.
  • Processes patient charges. Collects copays, deductibles and account balances.
  • Performs various tasks related to end of day batch control, cash drawer etc..
  • Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
  • Processes requests for patient information according to policies and procedures.
  • Researches billing questions and problems for patients with billing service.
  • Types various letters, memos, and reports, as needed. Proofs materials for errors.
  • Ensures patient confidentiality.
  • Manages the insurance referral process according to policy. Keeps staff current on changes.
  • Preps patient charts for daily visits.
Common Expectations:
  • Maintains established policies and procedures, objectives, quality assessment, and safety standards.
  • Provides outstanding service to all patients, providers, coworkers and customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Required for All Jobs:
  • Performs other related duties as identified.
  • WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
  • WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Occasionally
  • Carrying/Lifting - Occasionally
  • Pushing/Pulling - Occasionally
  • Kneeling/Crouching - Occasionally
  • Reaching - Occasionally
  • Talking - Frequently
  • Hearing - Frequently
  • Repetitive Motions - Occasionally
  • Eye/Hand/Foot Coordination - Occasionally
Working Environment:
  • Occupational Hazards - Occasionally
  • Bloodborne Pathogen - Exposure

Minimum Education:
  • High School Diploma or GED Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Required
Work Experience:
  • Less than 1 year 3 - 6 months of physician office experience Required
Courses and Training:
  • Medical terminology within 180 days Required
Knowledge, Skills, and Abilities:
  • Excellent interpersonal/communications skills
  • Knowledge of medical office operations to include reception, billing and insurance and general office skills
  • Computer skills
Michael Hasircoglu
Michael Hasircoglu
Sr. Talent Acquisition Consultant

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WellSpan invests in you!

Join WellSpan, where we invest in our team members:

  • $17 minimum wage starting July 2, 2023
  • Enhanced weekend differential for most hourly employees
  • More than $245M invested in merit increases, rewards and educational support in the past two years
  • Competitive salaries, benefits, paid time off and a commitment to diversity

Join us and make a difference.

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Employment Benefits

  • Sign-on incentives for new employees
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts
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Welcome. Respect. Value.

Diversity, Equity & Inclusion at WellSpan

WellSpan Health recognizes and honors the diversity of our team members, patients and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices and resources.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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Quality of Life

Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history.

Franklin County is in the heart of South Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000)

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