Physician Informatics Training and Support Liaison

York, PA | Information Systems and Technical Support | Tracking Code: 56137

Position Summary:

General Summary:


 Under general supervision, is responsible for training and support of the Epic application and related systems, with a primary focus on physicians and advance practice clinicians (APC).  Completes training and competency assessments required to become an Epic Credentialed Trainer.  Facilitates training using Epic Training standards and utilizing proper curriculum.  Works in conjunction with Epic Principal Trainers in a team-based framework to maintain physician/APC curriculums and in the assessment and development of new learning solutions.   Leads at-the-elbow and remote support efforts with an emphasis on physician/APC workflow usability, optimization and satisfaction.  Meaningfully contributes to planning, training, communication, deployment, support of new electronic health record modules or functionality, or related systems and services.  Facilitates Remedy Force (Service Desk) requests and performs service recovery when necessary.



Duties and Responsibilities:


   1 Maintains proficiency with physician/APC workflows within the Electronic Health Record (EHR) and supporting system environments.


   2  Provides real time end-user support through direct at-the-elbow presence or via remote desktop connection tools, with an emphasis on safety, efficiency and satisfaction.  Maintains an on-site presence and active end-user engagement through regular rounding and informal conference attendance as appropriate.


   3  Implements, delivers and maintains assigned system-wide Epic educational services/programs as lead trainer/facilitator.


   4  Contributes to training program through regular written communication updates, tip sheets and formal or informal training.  Facilitates communication to stakeholder departments, such as medical staff offices, WellSpan Medical Group and other key stakeholder groups.


   5  Coordinates communication with various stakeholders and leaders related to scope of training responsibilities and learning initiatives.


   6  Collaborates with Clinical Informatics, Application Coordinators, Credentialed Trainers and Principle Trainers, among others, to support all phases of application development, testing, deployment and adoption.


   7  Utilizes standardized Information Services tools, such as help desk ticketing system, to place, monitor and facilitate closure of system tickets identifying breaks, optimization requests or related items, adhering to established service level commitments.  Leverages online vendor tools and reasonably available resources (e.g. Epic Userweb) to facilitate problem solving or for advancing WellSpan’s EHR technology.


   8  Contributes to the enhancement of organizational, team and individual performance through the appropriate and measurable evaluation of education and support interventions.


   9  Evaluates learning programs and recommends changes as needed to improve learning outcomes.


  10  Contributes to the development and maintenance of competencies related to the electronic health record for positions within the System.


  11  Provides outstanding, timely service to customers; fosters teamwork; and practices fiscal responsibility. 


Required Skills

Minimum Education              

Bachelors in Nursing or other health related field, or education, or technology or equivalent


Preferred Education:

Master’s Degree  


Minimum Experience           

3-5 years, including at least 1 year of experience supporting healthcare applications or technologies in a clinical setting; Physician/APC focus preferred

1-2 Years clinical systems experience  - supporting legacy systems

Epic experience (preferred)

Background in outpatient/ambulatory environment (preferred)

Physician/APC focus preferred

Req Cert / Registration:

Requires credentialing as an Epic Credentialed Trainer within 7 weeks of hire; this includes completion of application training and “train the trainer” course, successful completion of all assessments with a minimum score of 85% and successful presentation of a lesson to a panel of Epic-qualified experts.





Physical Demands :     Mostly sedentary work, Frequent prolonged standing/walking, Lifts supplies/equipment


Working Conditions  Occasional pressure due to deadlines for work completion, Occasional pressure due to multiple calls and                                                       inquiries,Occasionally subjected to irregular hours, Periodic on-call required


Skills: Other                Assignment may require knowledge of computer software and operations. Self-directed; demonstrates excellent                                           communication and interpersonal skills (both verbal and non-verbal) with strong customer service orientation;                                               strong computer skills; strong troubleshoot skills; flexibility. Exhibits positive image of WellSpan, Epic application,                                         and related systems at all times; Maintains composure and calm demeanor in challenging or difficult situations


Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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