Position Function: Under the direction of Clinical Manager(s) and staff therapist(s) or therapy assistant(s), assists in the general operations of the assigned work area. As assigned, may also guide activities of the volunteers and part-time students. Maintains supply inventory and general housekeeping within the department. May assist with clerical duties and patient transportation as directed. May be required to travel between clinical sites to assist in provision of care.
Essential Functions and Responsibilities
Unit Based Essential Functions and Responsibilities
Core Values: Service, Integrity, Compassion
1. Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
2. Maintains confidentiality.
3. Demonstrates dependability, to include attendance and punctuality.
4. Is accountable - takes initiative and ownership of issues.
5. Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
6. Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
7. Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
8. Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
9. Represents willingness/enthusiasm to create, embrace and facilitate change.
10. Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
11. Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
12. Encourages others by providing recognition and support.
1. Thinks critically; utilizes sound judgment; promptly reports potential risks.
2. Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
3. Maintains a level of computer literacy appropriate to their role.
4. Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
5. Completes hospital-required reviews, e.g. HIPAA, safety, health screening,
care concerns, and others as assigned.
6. Adheres to National Patient Safety Goals.
Job Class Specifics:
1. Maintains the patient treatment areas in a constant state of preparedness for patient care, in clean, orderly manner; ensures that equipment/supplies are returned to proper storage areas in a timely manner following use.
2. Maintains proper inventory and prepares all necessary linen, equipment and necessary patient supplies for the patient's treatment, as appropriate for the patient's plan of care, in a timely manner.
3. As needed, plans for the timely transport, arrival, and departure of patients from the treatment area, in the absence of transport personnel or in assistance to primary care staff.
4. Assists with basic patient care needs include toileting; preparing and tearing down booth, gathering necessary treatment supplies, wiping down equipment between patient use according to operational protocol, etc.
5. Observes patient behavior and response during and after treatment; relays information to care provider as appropriate.
6. Assists in positioning, lifting, turning, applying/using special equipment during patient care; utilizes proper body mechanics and procedures to ensure patient and personal safety.
7. Assures all equipment is cleaned and properly maintained as per departmental policy and accrediting organizations.
8. As necessary, answers phone and processes voicemails; conveys thorough and accurate information to the appropriate individuals.
9. Maintains departmental data as assigned by the therapist or supervisor.
10. Proficient at scanning.
11. Prepares inpatient therapists' daily patient schedule in accordance with operational processes.
12. Attends Rehab Huddle and uses input for appropriate scheduling.
13. Assists with processes and activities necessary to open and/or secure department at closing.
14. Monitors Rehab treatment minutes; follows up as appropriate.
15. Assists with OP therapy scheduling as needed and in accordance with operational processes.
16. Assists with updating operational manuals.
The following requirements are expected of all employees:
Core Values: Integrity, Compassion, Excellence, Service
Annual Health Screening with Infection Control and Blood Borne Pathogens Education
Safety Awareness: Hospital Fire, Safety, and Disaster Procedures
Confidentiality: Maintains Employee and Patient Confidentiality.
Attendance: Regular attendance is an essential function of the position
Character: Attitude, Integrity, Role Modeling
Job Performance: Results Orientation, Customer Focus, Decision Making, Awareness
Interpersonal Skills: Communication, Relationship-building, Team Player, Celebration
Innovation: Breakthrough Thinking, Knowledge-Building/Sharing, Coaching/Empowering, System Vision & Management
Physical and Mental Requirements: Good physical condition with the ability to lift, support and move patients of varying weights; able to be on feet for long periods of time, positive mental attitude to maintain rapport with patients, visitors and staff.
- Stands frequently on carpet, tile, or linoleum during a normal shift.
- Walks throughout hospital frequently.
- Sits on hard or cushioned furniture occasionally.
- Lifts up to 20 pounds laterally to and from floor to waist level on an occasional basis.
- Pushes/pulls up to 25 pounds on an occasional basis.
- Carries up to 15 pounds for distances of up to 50 feet occasionally.
- Occasionally bends from higher to lower levels.
- Frequent twisting, kneeling, and squatting during a normal shift.
- Reaches occasionally to heights of up to 2 feet overhead.
- Occasional twisting from the upper torso.
- Manual dexterity and digital sensitivity (i.e., operate keyboard, program equipment, etc.)
- Good hand/eye coordination.
- Near-visual acuity with color perception in order to view computer screen, decipher fine print.
- Auditory acuity; able to hear phone conversation, overhead pagers, alarms, normal voice tones when not facing the individual.
- Possesses good general mental health.
- Ability to work under pressure.
- Ability to communicate effectively in both written and verbal form.
- Must establish priorities among the essential functions of the job and coordinate these functions with others.
- Ability to speak, read, and write the English language.
Working Environment: Work is performed in a clean, clinical environment. Possible exposure to patients with infectious diseases or to bodily fluids which may contain infectious agents. May also be required to work in the satellites.
A. Formal Reporting and Chain of Command - Reports to an assigned Clinical Manager and in his/her absence to the administrative designee.
B. Informal Reporting Relationships - Establishes and maintains positive and effective working relationships within the Physical Medicine Department, with other departments, physicians, care providers or "customers". These behaviors and relationships will be assessed at least annually as identified within the competency structure.
Disclaimer: These essential job functions are requirements of the position which must be performed either with or without reasonable accommodation. The essential job function list is intended to be a guide rather than a limitation. The Chambersburg Hospital possesses the right to add new responsibilities to the list as business demands dictate. Some of the essential job functions may exclude individuals who pose a direct threat/significant risk to the health and safety of themselves or others.
By identifying essential job functions, we are in no way stating or implying that these required tasks are the only activities that are to be performed by the employee occupying this position. In addition, employees will also be expected to follow any other job-related instructions and to perform any other job-related duties that are included in the job description. The preceding requirements represent only the minimum acceptable levels of knowledge, skills, and/or abilities that a job incumbent must possess; in order to perform the job successfully, the incumbent will possess additional aptitudes so as to perform the other duties that the job description entails.
Qualifications and Standards
Education: High School graduate required with course work in medical terminology, typing, computer use and nurse attendant training preferred.
Experience: Experience applying customer service behaviors and communication skills required. One year of work experience in direct patient care with Nurses Aide or EMT training or three years of direct patient care experience in an OT or PT department of a health care facility preferred. Must have an understanding of medical terminology, disease entities and treatment, including basic infection control procedures. Typing at a rate of 45 wpm, clerical and computer skills are required.
Certifications/Licensure: CPR required
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WellSpan Health recognizes and honors the diversity of our team members, patients and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices and resources.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.
Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history.
Franklin County is in the heart of South Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000)