Personnel Logistics Coordinator

Chambersburg, PA | Administrative Services | Administrative and Clerical | FTE: 1 | Regular | Tracking Code: 109217

Schedule

Full-time

Combination of Days/Evenings/Nights

Weekend rotation (every 4th weekend)

General Summary

Manages human resources predominantly through the function of staffing, scheduling, and immediate response to patient census and other work volume shifts. Manages timekeeping identifying trends and recommending interventions to effectively manager cost and maximize employee satisfaction and resource utilization.

Duties and Responsibilities

Essential Functions:

  • Facilitates and directs allocating for right sizing and replacing of patient services staff while adhering to the provisions of the contract and patient services scheduling policies and procedures.
  • Demonstrates fiscal responsibility by contributing to staffing models and flexing models as appropriate.
  • Directs and facilitates appropriate staff assignments by authorizing, communicating and approving staffing changes.
  • Creates customized reports to present data valuable to logistics manager, nurse managers, department directors, and finance partners for resource management.
  • Customizes UKG application to meet individual department needs. Ensures changes are communicated to all affected departments/managers.
  • Analyzes test data from UKG and other IS systems and interfaces; initiates problem solving with appropriate IS staff.
  • Monitors and evaluates resources and processes schedule changes to accommodate illness, emergency, or volume shifts.
  • Analyzes needs and prepares UKG training for leadership team and end users. Evaluates competency.
  • Provides UKG support to all users, including support for project teams that may involve the usage of UKG data.
  • Actively participates in and contributes to projects and work groups to improve resource utilization and staffing models.
  • Generates and implements service excellence strategies to build and maintain positive relationships among staff, among diverse departments, and with physicians and providers.
  • Accurately enters and/or reviews UKG data, resolves discrepancies, completes payroll reports, and provides budget information to leadership and finance partners.
  • Collaborates with managers regarding issues and inquires in a timely manner, coordinating with Payroll as warranted.
  • Assesses and prioritizes workload to meet all deadlines enlisting team support as needed.

Common Expectations:

  • Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
  • Maintains confidentiality.
  • Demonstrates dependability, to include attendance and punctuality.
  • Is accountable - takes initiative and ownership of issues.
  • Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
  • Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
  • Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
  • Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
  • Represents willingness/enthusiasm to create, embrace and facilitate change.
  • Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
  • Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
  • Encourages others by providing recognition and support.
  • Improves employee and organization's performance by removing roadblocks and empowering staff to take ownership and to be self-directed.
  • Ensures that a performance improvement plan and/or disciplinary action is initiated where needed to assist employees to achieve performance standards.
  • Evaluates operations from a workflow perspective and responds appropriately, redesigns per customer needs and competitive benchmarks.
  • Thinks critically; utilizes sound judgment; promptly reports potential risks.
  • Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
  • Maintains a level of computer literacy appropriate to their role.
  • Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
  • Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned.
  • Adheres to National Patient Safety Goals.
  • Completes required reports (e.g. PI Dash Boards, benchmarks, etc.) on time.
  • Insures that 100% of all employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation, where applicable.
  • Completes 100% of employee evaluations on time, in a thoughtful and constructive manner. For non-bargaining employees, follows established guidelines for recommended increases.
  • Displays ability and skill in budget development, monitoring, and remaining within budgetary limits. Flexes costs downward, when necessary, especially when scheduling and monitoring hours worked.
  • Establishes and maintains files and records on an ongoing basis.

Required for All Jobs:

  • Performs other related duties as identified.
  • WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
  • WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Frequently
  • Reaching - Rarely
  • Talking - Frequently
  • Hearing - Frequently
  • Repetitive Motions - Occasionally
  • Eye/Hand/Foot Coordination - Occasionally

Qualifications

Minimum Education:

  • High School Diploma or GED Required
  • Associates Degree Preferred

Work Experience:

  • 3 years Healthcare administrative experience. Preferred
  • 3 years Healthcare administrative experience in an administrative support and/or staffing position. Preferred

Knowledge, Skills, and Abilities:

  • Basic computer skills required.
  • Experience with Word, Excel, and UKG software preferred.
Danielle Lowry
Danielle Lowry
Talent Sourcing Specialist

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Diversity, Equity & Inclusion at WellSpan

WellSpan Health recognizes and honors the diversity of our team members, patients and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices and resources.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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Quality of Life

Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history.

Franklin County is in the heart of South Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000)

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