Patient Services Specialist - York - (full-time) - Days/Evenings/Nights

York, PA | Clerical and Administrative | Tracking Code: 52696

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General Summary:


Under the direct supervision of the Access Coordinator-ED, performs a variety of functions related to the coordination of care to emergency department patients. Acts as receptionist for patients and visitors and serves as central contact person for telephone calls and distribution point for communication and diagnostic testing results. Transcribes physician orders and creates and maintains patient medical records. Registers, admits and/or discharges emergency department patients. Performs a variety of functions which impact the emergency department coding and billing process.


Duties and Responsibilities:

1 Conducts patient interview to collect accurate financial, biographic and demographic information for emergency department admissions and/or registrations. Records insurance co-payments and implements and obtains signatures on financial waivers and treatment consent and authorization documentation. Scans insurance cards into patients medical record.
2 Greets, directs and assists patients, visitors, physicians and ancillary department staff.
3 Answers telephones using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to the appropriate resource. Identifies emergency messages, directs information to the appropriate personnel and maintains confidentiality.
4 Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, registration, billing, bed tracking, etc. Serve as a knowledgeable resource for multiple applications such as Eclipsys, Millennium FirstNet, Systoc, Promise, Pyramis, etc. Keeps current with system/application upgrades and changes. Offers/provides assistance to others in navigation.
5 Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites registration, admission, discharge, transfer, etc. Assembles and copies charts and forms, ensuring charts contain the necessary documents. Performs data entry, chart preparation and teardown, filing and photocopying in accordance with the appropriate policies.
6 Transcribes orders and documents on the patient record and applicable electronic record. Provides follow-up on orders to ensure completion. Coordinates patient transport to various testing sites.
7 Coordinates testing, procedures and other patient services. Confers with clinical care providers regarding sequencing of diagnostic testing, patient activity tolerance and special needs.
8 Communicates delays/difficulties in providing services or alteration of routine. Acknowledges and responds to patient alarms and notifies appropriate care provider.
9 Consults with the appropriate clinical and non-clinical staff to resolve issues and concerns from patient medical records, ancillary department results and patient family inquiries.
10 Pages and/or calls consulting physicians, other departments and/or floors to arrange clinical staffs communication and care regarding a patient.
11 Orders and stocks supplies and department as needed on an ongoing basis.
12 Monitors security cameras and facilitates flow of patients and visitors through the department via the doorbells into the Emergency Department.
13 Assists with care and maintenance of department equipment, hardware and supplies.


Department Description:

York Hospital Emergency Registration is a patient centered, customer service driven team stationed in the emergency department of York Hospital.  The main focus of the department is to assist with administrative needs. Given the unpredictable flow of the department, the ability to multi-task and adapt to constant change is essential. 

Required Experience


Minimum Education:              


High School or G.E.D.



Minimum Experience:           


3 - 6 months

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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