Patient Financial Services Team Leader (Billing Experience) - Memory Lane Administrative Building- (full-time) - Days

York, PA | Professional | Tracking Code: 57046R2

Position Summary:

General Summary:



Under the general supervision of the Supervisor-Patient Accounts, assists in oversight of the daily operations and work activities of the Billing or Customer Service team. Acts in a supervisory role in the absence of the assigned supervisor.


Duties and Responsibilities:

1 Oversees the work of other personnel by training, allocating and monitoring work. Performs work of a similar nature.
2 Assists with annual performance evaluations and with the interview process. May perform audits on other staff members work.
3 Reviews, reconciles and/or corrects a variety of reports.
4 May interact with collection agencies and a variety of governmental agencies.
5 Reviews accounts and maintains contact with third parties to ensure timely payments. May assist staff with follow up and/or resolution of accounts.
6 Acts as a resource for business office staff, Access ED Staff and PAS IT staff.
7 Trains new hires as well as conducting training for existing employees as needed.

Required Experience

Minimum Education:


High School or G.E.D.



Minimum Experience:


3 – 5 years

Ability to Lead a Team and Medicare Professional Billing Experience preferred



Required Cert/Registration:


Certified Patient Accounts Technician (CPAT); or current certification by NAHAM or AAHAM



Required Course(s)/Training:


Cross-trained in the department; training as a PAS II or Financial Caseworker II required

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,500 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 19,000 employees, and 170 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Diversity & Inclusion at WellSpan

Know, Respect, Include

WellSpan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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