Patient Financial Representative I - Memory Lane Administrative Building - (full-time) - Days

York, PA | Clerical and Administrative | Tracking Code: 58370R

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Biweekly Drop-in Events
Starting January 7, 2020
9:00 am - 11:00 am
Chat with recruiters about current open positions at our Greenway Tech building and York Hospital locations: Contact Center Specialist, Referral Specialist, Patient Access Call Center Specialist

Position Summary:

General Summary:



Under general supervision, provides financial case management for patients and their families. Evaluates and coordinates a variety of options for managing personal finances to ensure patient's ability to pay for medical services provided. Interviews patients or responsible person/agency to obtain information and arrange methods of payment or to recover outstanding balances. Provides counseling to patient and family regarding available financial resources and assistance. Advises applicants for uncompensated care and public assistance on procedures for participation in existing programs. Refers patients to appropriate resources for assistance in completion and submission of applications for public assistance or uncompensated care. Also, performs a variety of functions including, but not limited to, account follow up, answering inquiries, resolving problems and interacting with third party payers and/or patients to achieve payment of accounts in accordance with current government and payer regulations. Represents the System in a professional manner using excellent customer service practices in the performance of all duties.


Duties and Responsibilities:

1 Interviews patients or responsible individual(s) to determine present and future financial status and ability to pay medical
and/or personal obligations.
2 Secures information relative to patient's financial status or insurance coverage. May complete insurance forms, verify
insurance coverage, and secure other information if needed.
3 Counsels patients requiring external financial assistance, including recommending third parties.
4 Refers adults and children to System resources for completion of applications for medical assistance.
5 Interacts with collection agencies. Primary focus is current patient balances.
6 Reviews accounts and maintains contact with third parties to ensure timely payments.
7 Completes applications for uncompensated care. Notifies patients of uncompensated care determinations.
8 Follows policy for outstanding current balance collection efforts and reviews accounts on a scheduled basis.
9 Serves as information resource to patients and System staff regarding credit and collection policies, procedures, and
payment assistance options.
10 Answers inquiries from patients, doctors' offices or third party payors and follows through to resolution.
11 Interprets and explains to patients and their families the charges, services and policies regarding payment of bills.
12 Initiates paperwork for refund of overpayment to patients, guarantor or third party payors after researching to verify
credit balance is correct.
13 Completes assigned Paperless Collection System (PCS) workfiles within designated time.
14 Performs various functions to complete and expedite the billing process including, but not limited to, recording patient
identification data and physician diagnosis, investigating charges, correcting and updating data, preparing the claim to bill,
and updating computer functions.
15 Resolves billing problems and/or receives insurance updates.
16 Posts all payments and adjustments to the correct patient's account.
17 Processes rejections and invoice corrections, and rebills in a timely manner.

Required Experience

Minimum Education:


High School or G.E.D.



Minimum Experience:


1 - 2 years (Insurance Billing experience)

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,500 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 19,000 employees, and 170 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Diversity & Inclusion at WellSpan

Know, Respect, Include

WellSpan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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