Patient Ambassador - Myerstown - Temp/Seasonal

Lebanon, PA | Service and Trades | Tracking Code: 68120

NEW! $15 Minimum Wage Starts July 4

WellSpan Health is committed to ensuring all our team members and their families are well supported for the valued contributions every individual makes to our patients and mission. Starting July 4, we will increase our minimum pay rate to $15 per hour—including for new hires!

Temporary/Seasonal  Day/Evening

 

Job Description:

Under general supervision, provides premier customer service greeting and screening of guests, gives appropriate information, way finding or assistance according to the WellSpan Health System policies and procedures.

 

Duties and Responsibilities:

  1. Proactively approach & greet all guests to provide an exemplary first impression that fosters an inclusive and welcoming environment.
  2. Ascertain guest’s needs. Take appropriate screening action or provide appropriate information, direction, transporting and escorting as requested and according to established policies and procedures.
  3. Listen carefully and be sensitive to the needs and wishes of all guests. Treat all guests with dignity and respect.
  4. Enters and/or retrieves data from established computer systems using knowledge of various computer software applications. (Epic)
  5. Answers telephones, routes callers, takes messages and provides routine information to callers.  Responsible for providing patient room assistance and providing patient lists to community spiritual leaders
  6. Always communicates in a way that supports patient confidentiality.
  7. Continuously observe/maintain the assigned area for potential safety or security issues, overall neatness and cleanliness. Notify appropriate personnel to ensure that corrective action is taken, as necessary
  8. Act as a liaison between patient families, clinical areas and physicians to provide efficient and accurate information flow.
  9. Conduct COVID-19 specimen collection as outlined in standard work at certain times as required. This includes explaining the collection process to the patient, supervising patient self-swabbing, securing the specimen to be sent on for testing, and entering the appropriate information into the clinical information system. Appropriate PPE must be worn.
 

 

Qualifications:

  • Minimum Experience:
    • One (1) year of customer service-related work.
  • Minimum Education:
    • High School Diploma/GED
  • Preferred Field Of Expertise:
    • Customer Service, Bilingual
  • Skills:
    • Excellent communication, interpersonal skill, ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Basic computer skills required

 

 


Fraud Notice: Please be aware of potentially fraudulent job postings on other websites or suspicious recruiting email or text messages that attempt to collect your confidential information. If you are concerned that an offer of employment with WellSpan Health might be a scam, please verify by searching for the job posting on joinwellspan.org or contact us at employment@wellspan.org.

Paula Hosler
Paula Hosler
Sr. Talent Acquisition Consultant
NEW! $15 Minimum Wage Starts July 4
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)