Patient Ambassador - Central Region

, | Clerical and Administrative | Tracking Code: 62927

NEW! $15 Minimum Wage Starts July 4

WellSpan Health is committed to ensuring all our team members and their families are well supported for the valued contributions every individual makes to our patients and mission. Starting July 4, we will increase our minimum pay rate to $15 per hour—including for new hires!

Temporary Position

Hours vary by location

 

WellSpan Health has a temporary Patient Ambassador opportunity in York, PA. If you are currently looking for employment, we encourage you to consider these opportunities as they can provide several benefits-

  • Excellent opportunity to gain work experience within WellSpan Health
  • Ability to keep your knowledge current and learn new skills
  • Build professional network
  • Potential path to permanent positions

Schedule:

  • Day and evening shifts available

 

Job Description:

Under general supervision, provides premier customer service greeting and screening of guests, gives appropriate information, way finding or assistance according to the WellSpan Health System policies and procedures.

 

Duties and Responsibilities

  1. Proactively approach & greet all guests in an effort to provide an exemplary first impression that fosters an inclusive and welcoming environment.
  2. Ascertain guest’s needs. Take appropriate screening action or provide appropriate information, direction, transporting and escorting as requested and according to established policies and procedures.
  3. Listen carefully and be sensitive to the needs and wishes of all guests. Treat all guests with dignity and respect.
  4. Enters and/or retrieves data from established computer systems using knowledge of various computer software applications. (Epic)
  5. Answers telephones, routes callers, takes messages and provides routine information to callers.  Responsible for providing patient room assistance and providing patient lists to community spiritual leaders
  6. Communicates at all times in a way that supports patient confidentiality.
  7. Continuously observe/maintain the assigned area for potential safety or security issues, overall neatness and cleanliness. Notify appropriate personnel to ensure that corrective action is taken, as necessary
  8. Act as a liaison between patient families, clinical areas and physicians to provide efficient and accurate information flow.
  9. Provide support and assistance to various departments on an as needed basis.
  10. Attend educational/in-service classes and departmental staff meetings.
  11. Ability to complete swab testing.
  12. Other duties as assigned.

Skills

  • Excellent communication, interpersonal skill, ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. basic computer skills required
  • The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Qualifications

  • Minimum Experience:
    • One (1) year of customer service-related work.
    • Pref Field Of ExpertiseCustomer Service, Bilingual
  • Minimum Education:
    • High School Diploma/GED

 

Anthony Jordan
Sr. Talent Acquisition Consultant
NEW! $15 Minimum Wage Starts July 4
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Central Pennsylvania offers an idyllic blend of small cities and towns—including Lancaster, York, Gettysburg, Lebanon, Chambersburg and Waynesboro—surrounded by welcoming suburban neighborhoods and pristine rolling countryside. Our communities are conveniently situated within a short drive of major cities like Philadelphia, Baltimore and Washington, D.C., as well as Pennsylvania's scenic Pocono Mountains to the north.

Here you'll find affordable home prices and living costs. Plus, there's an outstanding selection of schools, nearby colleges and universities. The area abounds with recreation and activities, including the famous Hersheypark and ZooAmerica and historic Gettysburg National Military Park; numerous state parks that offer hiking, mountain biking and kayaking; and charming river towns featuring great restaurants, museums, shopping, antiquing and more. Air, rail and public transportation links are also very reliable.

You'll feel right at home in our region. And, with so many places in which to live and practice, you're sure to find a WellSpan career that's a perfect match for you and your lifestyle.