Patient Ambassador- Apple Hill - Days

York, PA | Clinical Care Reinforcement Team - COVID19 | Tracking Code: D-PA-AH-D

Position Summary:

Patient Ambassador – Temporary

 

We Are Hiring:

 

WellSpan Health has a temporary Patient Ambassador opportunity in York, PA. As we transition from our COVID Response efforts into our phased re-opening process, the organization has a growing need for temporary employment. If you are currently looking for employment, we encourage you to consider these opportunities as they can provide several benefits-

  • Excellent opportunity to gain work experience within WellSpan Health
  • Ability to keep your knowledge current and learn new skills
  • Build professional network
  • Potential path to permanent positions

 

Schedule:

 

  • Day and evening shifts available

 

Assignment Length (subject to change):

 

  • 6 months with potential to extend or go permanent

 

Job Description:

 

  • Proactively approach and greet all guests in an effort to provide an exemplary first impression that fosters an inclusive and welcoming environment.
  • Ascertain guest's needs. Take appropriate screening action or provide appropriate information, direction, transporting, and escorting as requested and according to established policies and procedures.
  • Listen carefully and be sensitive to the needs and wishes of all guests. Treat all guests with dignity and respect.
  • Enters and/or retrieves data from establish computer systems using knowledge of various computer software applications.  (Epic)
  • Answers telephones, routes callers, takes messages and provides routines information to callers. Responsible for providing patient room assistance and providing patient lists to community spiritual leaders.
  • Communicate at all times in a way that supports patient confidentiality.
  • Continuously observe/maintain the assigned area for potential safety or security issues, overall neatness and cleanliness.  Notify appropriate personnel to ensure that corrective action is taken, as necessary.
  • Act as a liaison between patient families, clinical areas and physicians to provide efficient and accurate information flow.
  • Provide support and assistant to various departments on an as needed basis.
  • Attend educational/in-service classes and departmental staff meetings.
Required Skills

Required Skills:

  • Basic computer literacy
  • Pleasant personality with good interpersonal and communication skills
  • Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
Required Experience

Required Experience:

  • Minimum 1 years’ of experience in a customer service environment preferred
  • High school diploma or GED
  • Ability to stand or walk continuously throughout shift
  • Bilingual preferred
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Know, Respect, Include

WellSpan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected and valued, while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)