York, PA | Clerical and Administrative | Tracking Code: 89000

Patient Access Team Leader ED - Evening

Michael Hasircoglu
Sr. Talent Acquisition Consultant


Full time (80 hours biweekly)

Evening shift

Weekend and holiday rotation


Job Description:

Under direct supervision of the Manager/Supervisor-Patient Access, oversees the daily operations of the Emergency Department of the Patient Access Department. Supervises work activities of assigned staff. Uses exceptional customer service practices. Represents WellSpan in a professional and positive manner. Provides support to Manager/Supervisor.


Duties and Responsibilities


  1. Serves as the registration super-user and shift lead in the Emergency Department, supporting Patient Access staff and multi-disciplinary colleagues in matters of registration protocols and process flows
  2. Oversees daily operations of Emergency, Trauma Center and Labor and Delivery Department
  3. Performs duties as a working staff member and serves as a registration system super-user. (registering patients, collection of co-pays, real-time feedback, insurance verification etc.)
  4. Coordinating staffing and work assignments during the shift, real-time monitoring of registration performance
  5. In the absence of the team supervisor, serves as the primary leader for the team, and assists in re-assigning staff in response to census needs and changing priorities
  6. Works independently to troubleshoot technical issues and resolve personal conflicts.
  7. Provides feedback to supervisor for performance evaluations.
  8. Actively participates in the interview process for open positions for departments.
  9. Assists in the coaching and development of staff and implementing corrective action plans if necessary.
  10. Oversees training in general of new hires and implements new initiatives with current staff.
  11. Promotes the active engagement of all employees and supports recognition of staff accomplishments.
  12. Assists supervisor with projects as needed.





  • Minimum Experience:
    • 1 – 2 years (Demonstrated leadership potential preferred)
    • Req Courses/Training:  Become fully trained on trauma/TAT policies and procedures within 6 months of employment where deemed necessary. Obtain Certified Healthcare Access Association certification within one year where deemed necessary
  • Minimum Education:
    • High School or G.E.D.
  • Physical Demands:
    • Mostly sedentary work when applicable
    • Possible prolonged standing/walking
  • Skills:
    • Excellent customer service, communication and interpersonal skills
    • Serves as an on-call contact for coverage on an as needed basis; Appropriate certification, as required

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Join our team of 20,000 strong working as one. Teamwork, collaboration, partnership—WellSpan Health is an integrated system designed to work as one to build healthier, stronger communities throughout central Pennsylvania and northern Maryland. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

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