Patient Access Team Leader - Good Samaritian Hospital - (full-time) - Evenings

Lebanon, PA | Clerical and Administrative | Tracking Code: 60225R

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Biweekly Drop-in Events
Starting January 7, 2020
9:00 am - 11:00 am
Chat with recruiters about current open positions at our Greenway Tech building and York Hospital locations: Contact Center Specialist, Referral Specialist, Patient Access Call Center Specialist

Position Summary:

General Summary:

 


Under direct supervision of the Manager/Supervisor-Patient Access, oversees the daily operations of assigned Patient Access Department. Supervises work activities of assigned staff. Uses exceptional customer service practices. Represents WellSpan in a professional and positive manner. Provides support to Manager/Supervisor.

 

Duties and Responsibilities:


1 Oversees daily operations.
2 Performs duties as a working staff member.
3 In the absence of the team supervisor, serves as the primary leader for the team.
4 Works independently to troubleshoot technical issues and resolve personal conflicts.
5 Provides feedback to supervisor for performance evaluations.
6 Actively participates in the interview process for open positions for departments.
7 Facilitates department orientation for new hires.
8 Assists in the coaching and development of staff and implementing corrective action plans if necessary.
9 Oversees training in general of new hires and implements new initiatives with current staff.
10 Ensures that standards of quality and efficiency are met.
11 Promotes the active engagement of all employees and supports recognition of staff accomplishments.
12 Assists supervisor with projects as needed.


Required Experience

Minimum Education:

 

High School or G.E.D.

 

 

Minimum Experience:

 

1 – 2 years (Demonstrated leadership potential preferred)

 

 

Required Courses/Training:

 

Become fully trained on trauma/TAT policies and procedures within 6 months of employment where deemed necessary.

Obtain Certified Healthcare Access Association certification within one year where deemed necessary

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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,500 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 19,000 employees and 170 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Know, Respect, Include

WellSpan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected and valued, while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)