Patient Access Team Leader

Ephrata, PA | Clerical and Administrative | Tracking Code: 63069

Job Description:

Under direct supervision of the Manager/Supervisor-Patient Access, oversees the daily operations of assigned Patient Access Department. Supervises work activities of assigned staff. Uses exceptional customer service practices. Represents WellSpan in a professional and positive manner. Provides support to Manager/Supervisor.

 

Duties and Responsibilities

Essential Accountabilities:

  1. Oversees daily operations.
  2. Performs duties as a working staff member.
  3. In the absence of the team supervisor, serves as the primary leader for the team.
  4. Works independently to troubleshoot technical issues and resolve personal conflicts.
  5. Provides feedback to supervisor for performance evaluations.
  6. Actively participates in the interview process for open positions for departments.
  7. Facilitates department orientation for new hires.
  8. Assists in the coaching and development of staff and implementing corrective action plans if necessary.
  9. Oversees training in general of new hires and implements new initiatives with current staff.
  10. Ensures that standards of quality and efficiency are met.
  11. Promotes the active engagement of all employees and supports recognition of staff accomplishments.
  12. Assists supervisor with projects as needed.
 

 

Qualifications

 

  • Minimum Experience:
    • 1 – 2 years (Demonstrated leadership potential preferred)
    • Req Courses/TrainingBecome fully trained on trauma/TAT policies and procedures within 6 months of employment where deemed necessary. Obtain Certified Healthcare Access Association certification within one year where deemed necessary
  • Minimum Education:
    • High School or G.E.D.
  • Skills:
    • OtherExcellent customer service, communication and interpersonal skills
    • OtherServes as an on-call contact for coverage on an as needed basis; Appropriate certification, as required
    • The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch — farm-to-table and beyond.

Conveniently located in southcentral Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing, and both professional and semi-professional services. (Patient population: 535,000)