Patient Access QA Specialist

York, PA | Clerical and Administrative | Tracking Code: 74034

Job Description:

Under direct supervision of the Patient Access Manager, provides quality assurance oversight to all departments within Patient Access. Participates in development and implementation of quality assessment indicators. Identifies trends and assists in providing education and training to improve the performance of staff development.


Duties and Responsibilities

Essential Accountabilities:

  1. .Comprehends registration and scheduling processes within the organization. Understands interview processes, data and demographic collection, and how the information is entered into the electronic medical record.
  2. .Monitors staff based on specific department requirements and records results, as deemed appropriate, such as on a quality assurance form to provide feedback to staff members and supervisor. Each department has their own method of documentation.
  3. .Assists with coaching when there is a need for improvement that is identified.
  4. .Manages assigned reports for completeness and accuracy to ensure the quality and integrity of data collected.
  5. .Identifies trends and assists in providing education and training to improve the performance of the staff. Uses all resources available to obtain correct information as required.
  6. .Retrieves and analyzes statistical data to ensure that department’s quality measures are met.
  7. .Provides continuous support by being a resource to all staff when they have questions or require follow up.
  8. .Assists leadership in maintaining daily staff productivity.


  • Minimum Experience:
    • 1 - 2 years of Access experience
    • Preferred CertificationCertified Healthcare Access Associate; or must obtain within six months of hire.
  • Minimum Education:
    • High School or G.E.D.
  • Required Courses:
    • Medical Terminology or must obtain six months of hire.
  • Skills:
    • Excellent communication and interpersonal skills; Proficient in Microsoft Office Suite
Michael Hasircoglu
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)