Outreach Specialist (HCN)

York, PA | Professional | Tracking Code: 65593

Job Description:

Under general supervision of the Director of Special Programs, aids patients and their families who may require access to healthcare but may have financial and/or social barriers. Meets with and evaluates people to identify social barriers- social determinants of health (SDoH). Helps with enrollment in health and social service programs such as the HealthyCare Card (HCC), Affordable Care Act coverage (ACA) or Pennsylvania Medical Assistance (HealthChoices) and other community and state programs. Identifies medication access barriers. Meets with and interviews patients or responsible person/agency related to healthcare access needs. Provides referrals to local social service providers regarding available community resources which address social determinants of health (SDOH). Works with other staff in WellSpan and the local community to identify and support those at risk.


Duties and Responsibilities

Essential Accountabilities:

  1. In person or by phone, interviews patients or responsible individual(s) to determine present and future health insurance coverage.
  2. Uses WellSpan’s predictive analytic tools to complete outreach for SDoH screening tool to identify where social insecurities exist and are impacting health and healthcare access.
  3. Follows pathways to assess a person’s social and health needs in order to make the optimal warm hand offs.
  4. Completes applications on healthcare.gov, for MA and CHIP (Children’s Health Insurance Program).
  5. Completes enrollment in the HealthyCare Card program to help with ongoing, out -of-pocket costs.
  6. Enrolls people in social support programs including, but not limited to: SNAP (Supplemental Nutrition Assistance Programs), MATP (Medical Assistance Transportation Program), and country housing assistance programs.
  7. Collaborates with WS case managers, social workers and health coaches to help manage care for those at high risk.
  8. Documents in Epic to record interactions with patients.
  9. Initiates referrals to health and social support resources based upon the most urgent needs of the patient and/or family. These may include free clinics, personal care homes or federally qualified health centers (FQHCs).
  10. Receives referrals from health and social service partners for people who have high risk medical and social situations. Evaluates enrollment and medical home needs to begin appropriate connections.
  11. Focuses on documentation in Epic regarding SDOH to make well-coordinated referrals to community social service providers.
  12. Meets individuals at appointments to assist with transitions from inpatient to ambulatory care, when needed.
  13. Receives referrals for medication assistance from WellSpan Health entities in York, Adams, Ephrata and Lebanon. Evaluates the referrals to determine patient need and what kind of assistance is optimal.
  14. Coordinates enrollment in programs to help pay for health and medication insurance premiums. These include LIS (low income subsidy), PACE/PACENET, and/or Medicare premium assistance.
  15. Coordinates access to WellSpan’s Prescription for Caring (PFC) for help with copays and high out of pocket costs.
  16. Serves as information resource to patients and system staff regarding medication access, charity care procedures, and payment assistance options.
  17. Functions as an integral member of a collaborative and interdisciplinary team, using assessment, coordinating, monitoring, and evaluation skills.
  18. Maintains professional and effective communication with hospitals, ambulatory sites, community agencies, etc.
  19. Serves as a patient advocate, assisting with the navigation and appropriate utilization of health services and community resources.
  20. Identifies and utilizes culturally appropriate outreach strategies to help patients connect to the health and healthcare services desired.
  21. Actively participates with community coalitions as an advocate for specific populations and as a liaison for WellSpan Health.
  22. Attends outreach events to promote services to the community
  23. Collaborates with free clinics to help with insurance enrollment needs of clients or guests.



  • Minimum Experience:
    • 2-3 years of healthcare or related experience.
  • Minimum Education:
    • High School or G.E.D.
  • Skills:
    • Excellent communication and interpersonal skills; basic computer skills
    • Must have valid PA driver’s license with a good driving record
Michael Hasircoglu
Sr. Talent Acquisition Consultant
Similar Opportunities

Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)