On-Call/Switchboard Specialist - Greenway Tech Building - PRN

York, PA | Clerical and Administrative | Tracking Code: 58576R

Position Summary:

General Summary:

 

 

 

Under general supervision of the Supervisor-On-Call/Switchboard Services and Manager-WSH Access, performs a variety of support functions including, but not limited to, interviewing patients, telephone management of both internal and external calls, scheduling/canceling appointments. Evaluates caller needs and determines appropriate action. Initiates appropriate response personnel for various emergency (e.g. heart arrest, fire and trauma calls) and disaster situations.

 

 

Duties and Responsibilities:

 

1. Answers and manages a high volume of fast paced incoming phone calls. Provides exceptional service and to all internal and external customers by identifying and addressing the need in a professional, positive, and caring manner.

2. Safeguards Protected Health Information (PII) and follows HIPPA guidelines.

3. Uses computerized phone management software to route incoming and outgoing calls using multiple communication methods between visitors, callers, staff, patients, and patients’ families.

4. Serves as an answering service for multiple WellSpan Medical Group Practices and Hospital Departments. Maintains on-call lists for Hospital Departments in accordance with Hospital policy.

5. Contacts scheduled on-call personnel/provider when needed using appropriate protocol.

6. Enters and maintains detailed information on confidential records for patients in various computer systems.

7. Relays medical information to the clinical team to allow them to provide exceptional patient care.

8. Corresponds with clinical teams and physician via the computer system with necessary patient information.

9. Cancels/Schedules Medical Group appointments accurately at the request of the patients following predefined protocol.

10. Completes a variety of paging requests per established protocol. Reassigns pagers when requested and ensures pagers are forwarded correctly.

11. Verifies that monitoring equipment is always functioning properly.

12. Handles and alerts appropriate emergency personnel for Code & Emergency calls such as heart arrests, trauma, disaster and fire following established procedures and protocols.

13. Utilizes various on-line resources to locate public information to assist helping callers with requests/inquiries.

Required Experience

Minimum Education:

 

High School or G.E.D.

 

 

Minimum Experience:

 

3-6 months customer service. Previous call center experience is preferred.


Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,500 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 19,000 employees, and 170 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Similar Opportunities
Share