Office Manager - Family Medicine

Christiana, PA | Physician Practices | Tracking Code: 67473

Schedule & Location

Full-Time:  Day

WellSpan Family Health Georgetown:  1135 Georgetown Road, Christiana, PA 17509

Job Description

Under general supervision, manages clinical, business office and other administrative functions of the practice. Supervises clinical and business office personnel to include recruiting, orientation, training, performance evaluation and counseling. Prepares and maintains work schedules. Performs administrative duties of a general nature. Performs payroll and other financial functions.

Duties and Responsibilities

Essential Accountabilities:

  1. Coordinates and integrates services within the department/service line/entity, with other departments/service lines/entities, and with the System's primary functions. Participates in the selection of outside services, if needed.
  2. Continuously assesses and improves the department/service line/entity/System's performance. Maintains appropriate quality control/assessment programs (if applicable).
  3. Actively utilizes improvement strategies/tools to positively impact all aspects of operations.
  4. Under the direction of departmental/services line leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
  5. Facilitates the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with materials management. Assists in selection of outside services; resolves issues related to services provided by outside vendors.
  6. Works in partnership with practice manager and lead physician to solve problems, resolve conflicts and enhance operations, quality and safety.
  7. Communicates operational issues to practice manager to obtain timely and effective resolution.
  8. Promotes reporting of events and tracks trends to identify potential improvement opportunities.
  9. Follows established service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.

Qualifications

  • Minimum Experience:
    • 1 - 2 years Front Office Experience, Required
    • 1 - 2 years Supervisory Experience, Preferred
  • Minimum Education:
    • Associate's Degree
Renee Kegarise
Renee Kegarise
Sr. Talent Acquisition Consultant
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch — farm-to-table and beyond.

Conveniently located in southcentral Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing, and both professional and semi-professional services. (Patient population: 535,000)