Unit Secretary/Monitor Tech

Lebanon, PA | Nursing Support | Tracking Code: 58153

Position Summary:

Job Description:

Under direct supervision, acts as a receptionist for visitors and serves as a central contact for telephone calls and a distribution point for paper and electronic communication, laboratory and test results. Interacts daily with visitors, patients, physicians and staff and displays a positive, helpful attitude. Demonstrates ability to accurately transcribe physician orders and creates and maintains the medical record. Schedules patient care services. Is responsible for electronic data entry and retrieval. Is a key member of the care delivery team. Monitors patient heart rhythms.


Duties and Responisbilities

Essential Accountabilities:

  1. Monitors patient heart rhythms. Responds immediately to alarms and reports dysrhythmias promptly to nursing staff.
  2. Assists in charting patient rhythm strips.
  3. Maintains the telemetry log for each shift.
  4. Greets, directs and assists physicians, visitors, patients and ancillary department staff. Orients patients to their rooms as appropriate.
  5. Answers telephone using personable etiquette. Answers inquiries by providing accurate information or forwarding
  6. callers to appropriate resource. Responds to intercom and email. Identifies emergency messages, directs information
  7. to the appropriate personnel. Maintains confidentiality.
  8. Enters and/or retrieves data from established computer files using knowledge of various computer applications
  9. designed for functions such as patient management, patient census, acuity, composer, bed tracking, transport, etc..
  10. Serves as a knowledgeable resource for multiple applications such as, Patient Management and PowerChart. Keeps
  11. current with system/application upgrades. Offers/provides assistance to others in navigating IS applications.
  12. Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which
  13. expedites patient admission, transfer and discharge. Assembles and copies charts and forms, ensuring charts contain
  14. necessary forms. Ensures all medical records have signed orders and an H & P. Places transcribed orders on the
  15. chart. Monitors and flags missing items daily. Performs data entry, chart preparation, filing and photocopying in
  16. accordance with appropriate policies.
  17. Transcribes orders and documents on the paper or electronic record. Places pharmacy orders on the MAR. Follows up on orders and checks on open orders. Ensures verbal orders are signed according to Hospital policy.
  18. Consults with appropriate clinical/nonclinical personnel to resolve issues, concerns from patients’ medical record, ancillary department results, patient/family inquiries, etc..
  19. Schedules tests, procedures and other patient services. Confers with clinical care provider regarding sequencing of tests, patient activity tolerance and special needs, as appropriate.
  20. Communicates changes in the patient’s condition and other urgent information to the Registered Nurse in a timely
  21. manner. Reports actual and potential problems concerning patients, families, staff and appropriate departments to the
  22. team members and the charge nurse/nurse manager.
  23. Communicates delay/difficulties in providing services or alteration of routine. Acknowledges and responds to patient
  24. alarms and notifies appropriate care provider as needed.

NonEssential Accountabilities:

  1. Orders and stocks supplies on an ongoing basis.
  2. Identifies own learning needs and seeks appropriate education. Participates in meetings, on committees and represents
  3. the department and Hospital in community outreach efforts. Enhances growth and development and enriches
  4. personal knowledge and skill through participation in educational programs and affiliations.
  5. Performs other related duties as identified.

Common Expectations:

  1. Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient
  2. population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment.
  3. Provides direct patient care to assigned patient age group(s).
  4. Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning
  5. the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential
  6. errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems
  7. that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
  8. Demonstrates interpersonal communication to enhance/maintain good relationships. Takes a proactive approach to
  9. solving problems or behaviors. Displays a positive attitude as demonstrated through verbal and non-verbal
  10. communication.
  11. Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy.
  12. Maintains effective communication and good relationships with other disciplines within the facility for the patient’s benefit.
  13. Treats all individuals with respect, courtesy and empathy. Willingly assists others with questions. Introduces self to visitors and offers assistance. Verbal and non-verbal responses are courteous, friendly and caring.
  14. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through
  15. improvement and innovation.


  • Notes:
    • Other combinations of formal education, training and experience may be considered.
  • Minimum Experience:
    • 1 - 3 months
    • Req Course(s)/TrainingUnit secretary, medical terminology and EKG course; rhythm recognition course per unit of
    • assignment
  • Minimum Education:
    • Post High School Vocational/Specialized Training
  • Physical Demands:
    • Mostly sedentary work
    • Occasional prolonged standing/walking
  • Skills:
    • OtherExcellent communication/interpersonal skills; excellent computer skills and ability to use
    • various software applications in a windows environment
    • The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)