Manager (RN) - Case Management Operations - Ephrata Community Hospital

Job Description:

RN    Under the general supervision of the Regional Director of Case Management Operations with matrix reporting to hospital leadership, the Manager - Case Management team supervises and oversees the work activities of Case Management at Ephrata Community Hospital.  Works in a team leadership model to develop and maintain departmental operations that are consistent with Hospital, System and community needs. Provides direction to staff regarding case management, discharge planning, social services and utilization management. Provides input into the budget management of resources and works collaboratively with Case Management and Hospital leadership to oversee the around-the-clock operations of case management.

Duties and Responsibilities

1. Oversees the hiring of case management staff. Trains/orients personnel, evaluates performance, prepares work schedules and makes recommendations for personnel actions.
2. Participates in developing budgets.
3. Identifies needs in program planning and facilitates program development. Supervises patient care, family communication, and record keeping.
4. Collaborates with other hospital programs and community agencies with which patients and families are involved.
5. Collaborates with hospital leadership to support operational goals and the Case Management support of those goals and participates/ represents case management with hospital committees.
6. Prepares and maintains written documentation as required by the profession and the department.
7. Actively monitors standard work flows and provides guidance to staff on issues involving discharge planning, payer relations and utilization review.
8. Monitors and shares department Key Performance Indicators and informs hospital and system leadership of areas for improvement and works with leadership and staff to address/ resolve.
9. Engages with staff to develop lean daily management process to access opportunities for improvement and empowers team to address. Conducts employee/ leadership rounding with staff to identify and resolve barriers for staff.

Qualifications

• Minimum Experience:
  • 3 - 5 years supervisory experience
• Minimum Education:
  • Bachelor's Degree
• Preferred Experience:
  • Preferred Experience        Lean Daily Management/quality improvement
• Preferred Education:
  • Master's Degree
• Required Certification:
  • License registered nurse in PA
• Required Courses:
  • Clearance per Child Protective Services law (11 P.S. 2201) amended by PA Act 33 of 1985