Under the general direction of the Senior Director-Patient Financial Services, and in conjunction with objectives set by the Vice President-Revenue Cycle, is responsible for the oversight and coordination of improvement projects and initiatives in Patient Financial Services. Works collaboratively with senior leadership to identify and develop opportunities to transform processes, improve productivity, and reduce costs while ensuring that these changes do not have an unintended negative impact to quality outcomes, patient satisfaction or employee satisfaction. Develops effective leading and lagging indicators of performance that are clearly defined and can be relied upon to effectively track improvement while ensuring no adverse impact to operations. Responsible for developing targets and goals for achievement each fiscal year that ensure the overall success of operation. Responsible to work collaboratively with the finance planning team to ensure that the targets and goals of Patient Financial Services Stewardship program are appropriately integrated into the system’s budget so that there is a clear understanding and engagement across the organization to align efforts to drive to the desired outcomes. Works effectively with the Analytics team to develop data sets needed to track and measure progress towards targets. Responsible for the development of effective and insightful dashboards and analytics that clearly show the success of the Stewardship initiative in the achievement of targets and goals. Responsible to work discretely and collaboratively with a variety of leaders from different operational areas in the organization to complete these tasks in an effective, cohesive and comprehensive way. Understanding that all transactions potentially have an impact to the overall operation of the organization, this position must stay aware of changes that could impact success of the Stewardship initiative and continuously adapt and work with leaders to account for any impact of these changes. Manages, supervises and develops reporting staff.
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Welcome. Respect. Value.
WellSpan Health recognizes and honors the diversity of our team members, patients and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices and resources.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.
Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.
Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.
York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)