Manager, Case Management - 8hr Day

Chambersburg, PA | Professional | Tracking Code: 70804

Job Description:

Under the general supervision of the Regional Director of Case Management Operations with matrix reporting to hospital leadership, supervises and oversees the work activities of Case Management at specified entity. Works in a team leadership model to develop and maintain departmental operations that are consistent with Hospital, System and community needs. Provides direction to staff regarding case management, discharge planning, social services and utilization management. Provides input into the budget management of resources and works collaboratively with Case Management and Hospital leadership to oversee the around-the-clock operations of case management.


Duties and Responsibilities

Essential Accountabilities:

  1. Oversees the hiring of case management staff. Trains/orients personnel, evaluates performance, prepares work schedules and makes recommendations for personnel actions.
  2. Participates in developing budgets.
  3. Identifies needs in program planning and facilitates program development. Supervises patient care, family communication, and record keeping.
  4. Collaborates with other hospital programs and community agencies with which patients and families are involved.
  5. Collaborates with hospital leadership to support operational goals and the Case Management support of those goals and participates/ represents case management with hospital committees.
  6. Prepares and maintains written documentation as required by the profession and the department.
  7. Actively monitors standard work flows and provides guidance to staff on issues involving discharge planning, payer relations and utilization review.
  8. 8Monitors and shares department Key Performance Indicators and informs hospital and system leadership of areas for improvement and works with leadership and staff to address/ resolve.
  9. 9Engages with staff to develop lean daily management process to access opportunities for improvement and empowers team to address. Conducts employee/ leadership rounding with staff to identify and resolve barriers for staff..

NonEssential Accountabilities:

  1. Acts as liaison with hospital operations nursing/medical staff and community agencies to facilitate problem solving and coordinate services. Acts as an educational resource.
  2. Attends hospital leadership and designated system meetings as required, and participates on committees as requested.
  3. Performs other related duties as identified.

Common Expectations:

  1. Demonstrates knowledge of case management, utilization review and population health. Assesses and interprets patient age specific data and provides appropriate, age specific treatment.
  2. Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause
  3. Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
  4. Enhances professional growth and development through participation in educational programs, current literature, inservice meetings, and workshops.
  5. Manager-Case Management
  6. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation


  • Minimum Experience:
    • 3 - 5 years supervisory experience
  • Minimum Education:
    • Bachelor's Degree
  • Preferred Experience:
    • Preferred ExperienceLean Daily Management/quality improvement
  • Preferred Education:
    • Master's Degree
  • Required Certification:
    • License registered nurse in PA
  • Required Courses:
    • Clearance per Child Protective Services law (11 P.S. 2201) amended by PA Act 33 of 1985
  • Physical Demands:
    • Occasional standing/walking
Similar Opportunities

Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland, and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history.

Franklin County is in the heart of South-Central Pennsylvania where you'll find mountains, lakes, and a picturesque countryside coupled with theater, music, skiing, hunting, fishing, and much more. We're in the heart of America's fruit orchards, so peaches, apples, and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000)