Tracking Code: 204582

Manager Behavioral Health Services - Adult Inpatient Services - Days

Location: WellSpan Philhaven, Mount Gretna, PA
Schedule: Full Time

Full time (80 hours per week)

Weekdays, daytime hours

General Summary

This is a professional position that is responsible for the functioning of the assigned Inpatient Program and that provides administrative and clinical leadership for operation of a 24 hour a day program. Works in close collaboration with the Nurse Manager to obtain desired outcomes.

  • Provides leadership to the operation of a 24-hour a day program.
  • Directs the development, implementation and monitoring of a strategic plan and action plans for the program.
  • Helps to establish a culture of collaboration among staff. Promotes open and creative exploration of issues involved in a decision and promotes alignment of the efforts of all persons to create a shared vision.
  • Maintains relationships with staff to identify and assess needs for ongoing program development.
  • Fosters positive, productive working relationships with internal customers, as well as agencies, community agencies, and associations. Promotes a service orientation among staff.
  • Gives leadership to the development, training, and implementation of programming, therapeutic milieu, and structured behavioral management systems.
  • Serves as a program liaison with other departments and programs.
  • Provides weekend/holiday on-call services, as needed.
  • A minimum of 50% of work time is spent physically present on the unit.
  • Promotes a positive work environment in order to retain staff.
  • Facilitates problem solving and problem resolution of clinical care issues.
  • In collaboration with Nurse Manager, constructs a plan, and devises or revises structures or processes.
  • In collaboration with Nurse Manager, implements and monitors performance improvement and process redesign plans.
  • Monitors and tracks patient care through performance improvement to ensure compliance with applicable standards and regulations serving as minimum requirements. Ensures that appropriate documentation is maintained in accordance with established standards and procedures.
  • Assesses staff educational and training needs. Provides staff education and training and assists in staff's ongoing professional development.
  • Trains clinical staff to conduct bio-psycho-social assessments and functional behavioral assessments. Trains staff to develop and implement individualized, therapeutic interventions.
  • In collaboration with Nurse Manager, defines, creates, and reinforces a positive environment and culture that helps to train, coach and empower staff.
  • Supports a culture of safety by ensuring that clinical staff complete the mandatory training in milieu & behavior management training (MBMT).
  • Utilizes teaching, observation, and assessment skills to orient, instruct and monitor staff competencies in MBMT. Provides effective feedback, coaching, mentoring, and evaluation to assist in professional development of staff.
  • Assists with interviewing, selection, hiring, orientation, performance evaluation, corrective action and training of therapists, assistants and support staff assigned to the unit.
  • Provides clinical and administrative supervision and/or mentoring of therapists, case managers, caseworkers, primary milieu coordinators, and clinical interns. Offering ongoing support, direction and feedback, as indicated. Conducts annual performance evaluations. Implements corrective action plans, as needed.
  • Monitors competency of staff in the development and implementation of individualized treatment plans for patients.
  • Coordinates the completion of client care services with appropriate documentation in compliance with policies, procedures, standards of care, and external regulations.
  • Reviews staffing patterns of clinical staff and census of program to ensure staffing of clinical staff is consistent with patient needs, budget parameters and census.
  • Develops and implements policies and procedures in accordance with established standards.
  • Prepares and administers annual operating budget for assigned components of program.
  • Works toward resolving variances and patient funding issues.
  • Develops system to monitor program performance and compliance with annual operating budget. Meets or exceeds targeted program contribution margin.
  • Maintains routine communication with patient accounting department regarding problems with the billing process. Responds in a timely manner to patient accounting requests for assistance to resolve billing problems.
  • Develop systems to assure that UM function is supported and completed by program staff. Routinely monitors completion of UM function.
  • Provides limited clinical services on a regular basis and serves as a therapist back up when needed to cover benefit time or high volumes.
  • Participates in task forces and committees, as assigned. Collaborates with departments, programs and administration to develop or improve structure, processes, and systems in the organization.
  • Provides presentations in the community to educate and promote services.
  • Maintains knowledge of current trends and developments in the behavioral healthcare.
  • Promotes the integration of a Christian perspective in the program.
  • Demonstrates understanding of customer service issues. Effectively resolves customer concerns and identifies opportunities for improvement.

Minimum Education:

  • Masters Degree Required

Work Experience:

  • 3 years' experience in a professional behavioral healthcare setting required and
  • Experience in clinical social work, psychology, or a closely related field required

Driver's License Statement:

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Knowledge, Skills, and Abilities:

  • Excellent human relations and oral/written communication skills.
  • Leadership skills.
  • Problem solving/analytical abilities.
  • Organizational and planning skills.
  • Management skills.
  • Knowledge of and ability in the care and handling of clients in at least the adult and older age group.
  • Knowledgeable of the behavioral healthcare environment, behavioral de-escalation, crisis management, milieu management, and technology trends to develop programming and staff training, provide supervision and clinical services.
  • Competency in continuous quality improvement necessary to design, implement, monitor and standardize performance improvement and process redesign initiatives in the program.
  • Competency in child, adolescent and/or adult therapeutic modalities, sound judgment and good decision making skills necessary to develop staff training program, provide clinical supervision of staff, and to provide individual and family therapy.

You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

Suzanne Wolf
Suzanne Wolf
Sr. Talent Acquisition Consultant
Best of the Best Awards

Employment Benefits

  • Sign-on incentives for new employees
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts
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Welcome. Respect. Value.

Diversity, Equity & Inclusion at WellSpan

WellSpan Health recognizes and honors the diversity of our team members, patients and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices and resources.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in South Central Pennsylvania, Lebanon is within an easy driving distance of Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)

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