York, PA | Professional | Tracking Code: 90052

Manager-WSH Patient Access

Michael Hasircoglu
Sr. Talent Acquisition Consultant

Job Description:

Under the general supervision of the Director-WSH Patient Access, assists with the planning and organization of Access functions. Assists with developing strategic direction, instituting system initiatives, monitoring departmental operations and growth, providing oversight to supervisors, and coordinating with various levels of management across the enterprise.

 

Duties and Responsibilities

Essential Accountabilities:

  1. Manages Patient Access including routine meetings, communications, and efficient and effective departmental operations.
  2. Collaborates with and serves as a liaison between multiple departments and Patient Access to ensure registration and scheduling guidelines meet appropriate standards, and all organizational requirements related to insurance are met and maintained.
  3. Oversees the monitoring of registration and authorization securement on behalf of WellSpan and our patients. 4 Promotes quality and safety of our patients per established protocols that ensure timeliness of care and patient satisfaction in support of the mission and goals of the System.
  4. Develops new workflows, policies and procedures and process improvement opportunities.
  5. Implements controls to ensure appropriate customer service and workforce management, as well as human, financial and material resources to ensure a high quality, cost effective and responsive health care service to all customers.
  6. Directly manages supervisors and leads to ensure proper process, quality and performance adherence among all department employees.
  7. Develops budget including long-term and short-term performance targets and financial goals.
  8.  Utilizes lean daily management to increase employee engagement and increase departmental efficiency.
  9.  Monitors monthly budget vs. actual financial performance.
  10.  Develops emerging leaders, trains and mentors’ new leaders within Access
  11.  Develops annual plans to meet blue book objectives.
  12.  Ensures organizational employment engagement goals are met.
 

Qualifications

 

  • Minimum Experience:
    • 3 - 5 years including supervisory experience
  • Minimum Education:
    • Associate’s Degree
  • Preferred Education:
    • Bachelor’s Degree
  • Physical Demands:
    • Mostly sedentary work

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Why WellSpan Health?

Join our team of 20,000 strong working as one. Teamwork, collaboration, partnership—WellSpan Health is an integrated system designed to work as one to build healthier, stronger communities throughout central Pennsylvania and northern Maryland. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

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