Tracking Code: 204104

RN Manager, Clinical Operations (Outpatient) - Urology - Day

Location: WellSpan Medical Group, Chambersburg, PA
Schedule: Full Time

Full Time (80 Hours/Biweekly)

8:00a - 4:30p

General Summary

Supports efforts to implement care delivery systems that are safe, timely, effective, equitable, efficient and patient centered. Works with the Practice Managers and Site Directors to advance and standardize clinical operations throughout the system, within a culture of quality, safety and efficient care. Assists the Director of Clinical Operations in management of staff to deliver high quality, patient-centered care. Assists with directing and coordinating system and operational priorities. Provides leadership and oversight of the Clinical Supervisors. Develops and initiates standardized nursing education for the service lines, in line with System Practice and evidenced based protocols.

Duties and Responsibilities

Essential Functions:

  • Works as a member of the clinical operations leadership team to develop and ensure the successful completion of service line goals, objectives and system aims for improving clinical operations of high quality and patient safety.
  • Provides supervision, direction, oversight and support of the work of Clinical Supervisors in the practice and across transitions of care.
  • Responsible for hiring, performance review of Clinical Supervisors.
  • Collaborates with Practice Managers to provide performance evaluation and clinical competency review of clinical staff in the practices.
  • Works with the Care Coordination Leadership Team to integrate and coordinate PCMH care management activities longitudinally across the system.
  • Supports the advancement of the System's Accountable Care Strategies.
  • Ensures alignment of clinical policies and patient care activities within the service line with other System entities through service on the WellSpan Nursing Executive Council.
  • Collaborates with other System departments and Service Lines to develop care standards and integrate clinical quality initiatives in areas such as patient and population management, quality improvement, infection control, patient safety, care management and information technology.
  • Works with the leadership team to develop appropriate staffing models to support quality, cost effective patient care in an accountable care environment.
  • Assists in the implementation, monitoring, auditing, and ongoing improvement of quality initiatives. Tracks the progress of goals, productivity, and performance standards. Stays abreast of emerging trends and state/national guidelines and standards related to clinical quality and health services.
  • Encourages physicians and physician practice leadership and staff to explore the benefits, challenges, and opportunities in improving health outcomes and patient experiences while containing healthcare costs. Assists in avoiding duplication of efforts, minimizing inconsistencies, recognizing and reducing burden on the participants, and developing and deploying strategies that are cost effective and improve EHR utilization and standardization.
  • Continuously monitors and manages the practice transformation process, including but not limited to practice observations of current state, review of findings and concerns, consultation of best practice recommendations, and opportunities for improvement related to optimized clinical workflows.
  • Works and coordinates with practice leadership, providers, and clinical staff to operationalize strategies to improve, including implementation and training of efficient and standardized clinical workflows, as well as efficient use of health information technology to support patient-centered care delivery.
  • Identifies gaps in clinical workflows or processes and works with practice team and operational leadership to achieve expected outcomes.

Common Expectations:

  • Works with the Director of Clinical Operations to manage budgets
  • Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
  • Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.


Minimum Education:

  • Bachelors Degree Required

Work Experience:

  • 3 years In healthcare leadership and Medical Group practice experience. Required
  • Lean Daily Management experience. Preferred


  • Licensed Registered Nurse Upon Hire Required or
  • Registered Nurse Multi State License Upon Hire Required and
  • Board Certified in Ambulatory Care Nursing within 2 years Required or
  • Certificate in Ambulatory Care Nursing within 2 years Required

You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

Amanda Everett
Amanda Everett
Senior Talent Acquisition Consultant
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Employment Benefits

  • Sign-on incentives for new employees
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts
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Welcome. Respect. Value.

Diversity, Equity & Inclusion at WellSpan

WellSpan Health recognizes and honors the diversity of our team members, patients and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices and resources.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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Quality of Life

Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history.

Franklin County is in the heart of South Central Pennsylvania, where you'll find mountains, lakes and a picturesque countryside coupled with theater, music, skiing, hunting, fishing and much more. We're in the heart of America's fruit orchards, so peaches, apples and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000)

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