Tracking Code: 207135

Laboratory Support Technician (Lab Office) - Evenings

Location: WellSpan Health, York, PA
Schedule: Part Time

Part Time (40 hours/pay period)

Evenings

3:00p - 7:00p Mon-Fri

General Summary

Under the supervision of the Laboratory Client Services Manager, performs clerical and patient/customer support duties in support of all divisions of WellSpan Laboratory locations throughout the WellSpan Health system. The schedule is Monday - Friday; 3:00pm - 7:00pm.

Duties and Responsibilities

  • Provide the highest level of customer service to all incoming calls from patients, providers, and other customer. Common requests include requests include (but are not limited to) for reports to be faxed to the provider or facility, hours and locations of the collection sites in their area, add on testing, prices of testing, transfer to a specific division of the Lab (Core Lab/Central Processing, Microbiology, Anatomic Pathology, Blood Bank, Molecular), STAT requests from nursing homes, page the pathologist on call, expected "turn around"/completion of tests, etc..
  • Monitor and complete tasks as soon as possible on the "Follow-Up Worklist". These tasks include requests to call results, fax results, outpatient recollects, and expiring standing orders.
  • Investigate and resolve issues related to cancelled and missed tests to determine if there is another specimen that was collected that would be appropriate to complete the cancelled or missed testing.
  • Monitor and complete the failed fax list.
  • Consults with the appropriate clinical and non-clinical staff to resolve issues and concerns from patients, providers and other customers.
  • Nursing home billing; manage the current lists of "Part A" patients for all partner facilities. Including the research and updating billing when changes occur.
  • Complete service requests to update the EPIC provider maintenance file when it is verified a provider has a change in demographic information.
  • Work assigned billing work queues.
  • Communicate in "real time" any "ongoing" situations that may need addressed by your co-workers in the Lab Office, Lab(s), and other WellSpan departments.

Required for All Jobs:

  • Performs other related duties as identified.
  • WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
  • WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Qualifications

Minimum Education:

  • High School Diploma or GED Required

Work Experience:

  • Lab/healthcare experience helpful, but not required

Courses and Training:

  • Medical terminology. Preferred

Physical Demands:

  • Prolonged sitting (workstations provide opportunity to work standing)

Knowledge, Skills, and Abilities:

  • Excellent collaboration, communication and customer service/experience skills, as demonstrated by active listening, open discussion, giving and receiving constructive and positive feedback, and providing accurate and complete information in a timely manner.
  • Strong assessment and problem-solving skills.
  • Strive to prevent and resolve conflict that builds an environment of trust and respect among the lab office team, and others we interact with.
  • Strong computer skills, and willingness to learn new and upgraded software packages.
Anthony Jordan
Anthony Jordan
Sr. Talent Acquisition Consultant
Best of the Best Awards

You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at careers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

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Employment Benefits

  • Sign-on incentives for new employees
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts
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Welcome. Respect. Value.

Diversity, Equity & Inclusion at WellSpan

WellSpan Health recognizes and honors the diversity of our team members, patients and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices and resources.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

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