LPN - Centralized Outreach Specialist - Concord Admin Srvcs

York, PA | Physician Practices | Tracking Code: 57709B

Position Summary:

General Summary:

Under the general supervision of the Quality Improvement Manager, the Centralized Outreach Specialist serves in an expanded role to collaborate with and support primary care physicians and their support staff to achieve the quality outcomes with the goal of optimizing patients' health and wellbeing.   This position requires excellent phone-based customer service skills, clear verbal and written communication, ability to follow directions to track and complete a series of complex tasks, basic administrative skills and comfort using technology to track and manage work tasks (Word, Excel, Adobe, and tracking databases). To be effective, the specialist must enjoy communicating with patients via telephone, have a can-do attitude, and an interest in supporting patients, healthcare, and advocacy.

Duties and Responsibilities:

The following are essential job accountabilities:

1. Conducts outreach to patients by phone, mail, MyChart secure messaging, and in-person to schedule appointments for preventive care services on behalf of the primary care offices.

2. Utilize a variety of outreach strategies to engage various patient populations.

3. Complete chart reviews to identify and close preventative care gaps.

4. Identify the root cause of gaps in use of services such as physician access through discussion with patients.

5. Works closely with the practice clinical team to support patient engagement and confirm the patient has connected with resources, as appropriate.

6. Uses standing orders to facilitate patient’s completion of preventative services and testing.

7. Coordinates with primary care offices to perform medication authorizations and medication refill requests as directed.

8. Provide excellent phone-based customer service skills, engage patients using motivational interviewing. 


Required Skills

 Required Skills:

  • Strong communication skills
  • Models team work
  • Excellent customer service
  • Ability to multi-task
  • Self motivated with the capability to work independently
  • Highly dependable
  • BCLS certification preferred but not required
  • Strong computer skills


Required Experience

Required Experience:

  • Licensed Practical Nurse
  • 2-3 years Clinical Experience

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,500 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 19,000 employees, and 170 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Similar Opportunities