Infusion Pharmacy Services Coordinator - WellSpan Infusion Pharmacy

York, PA | Allied Health | Tracking Code: 51907

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General Summary:
Under the general supervision of the Pharmacy Manager, in partnership with Team Pharmacists, provides outstanding customer service and support to the patient, pharmacy staff, and patient medical providers. Processes orders, ensures the patient has all supplies and equipment needed for service, and arranges/coordinates the delivery of home infusion medications and supplies to the patients residence, ensuring all billing paperwork is present prior to delivery.


Duties and Responsibilities:
1 Organizes Daily activities including patient work and phone call order.
2 Makes initial patient contact for new referrals. Explains WellSpan Infusion services, patient expectations and patient anticipated financial responsibility.
3 Coordinates delivery services and communicates delivery information effectively to patients, caregivers, nurses, pharmacists and distribution personnel.
4 Under Pharmacist supervision, processes new orders, creates delivery ticket, pulls required pump if appropriate and updates order expiration dates.
5 Enters Medical information into patient record in Pharmacy system including catheter information, equipment, shipping directions and documented phone conversations related to coordination of patient care.
6 Reviews financial documents required for the patients delivery and follows up with Insurance Verification Specialist with any questions.
7 Assembles new patient packet with pharmacy information, patient rights and billing paperwork for patient signature.
8 Processes electronic billing of medications to required insurances.
9 Answers phone calls from patients for respective pharmacy team.
10 Makes Routine patient follow up calls, assessing the patient medication and supply needs. Refills orders as needed.
11 Produces pick up tickets at time of discharge from service to return equipment to WellSpan Infusion Service.
12 Works with Billing and collection team to resolve delivery ticket related problems.
13 Stages the prescription and products for the pharmacist to review and verify.
14 Hands off patient packet to pharmacist with prescription order.

Required Skills

National Pharmacy Technician Certification

Flexibility to cover compounding/supplies, technician certification

Telephone etiquette

Pump management

Required Experience

Two years Technician experience, preferred in home infusion

One year customer service related experience

Medical terminology


Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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