IT Operations Analyst (Assoc)

York, PA | Information Systems and Technical Support | Tracking Code: 69678

*Includes Weekends/Holidays*

 

Job Description:

Under the general supervision of the Supervisor-IT Operations, operates and maintains a large array of systems at multiple data centers in accordance with established procedures. Interfaces with data center computers by using system commands and messages to maintain a set processing schedule. Monitors, reports, logs, investigates and resolves processing problems within the system to ensure high quality and reliability, principally focused on patient care. Supports downtime and monthly maintenance activity. Verifies that the infrastructure and security monitoring systems at multiple data centers are functioning properly. Assists other IS personnel with Data Center needs.

 

Duties and Responsibilities

 

  1. Uses a core set of technical skills to sustain the daily operations of the multiple data centers which support the System and its partners.
  2. Interfaces with all systems by using system keyboards, commands, utilities, messages and technical manuals to ensure accuracy and efficiency, principally focused on patient care.
  3. Operates all peripheral equipment (e.g., tape drives, tape libraries, UPS, CRAC equipment, etc.) and auxiliary equipment. Maintains input/output devices such as tape drives.
  4. Maintains a set daily data processing schedule. Performs daily backup(s) of systems.
  5. Monitors batch-processing for various departments. Reviews all batch logs for errors and determines both corrective action and recovery.
  6. Verifies that the infrastructure and security monitoring systems at multiple data centers are functioning properly.
  7. Analyzes and/or resolves processing problems related to hardware and software. Uses available resources such as technical manuals, knowledge of system commands, and trouble shooting skills. Notifies supervisor or lead of unusual situations or problems. Makes decisions to escalate critical issues to technology teams or vendors as needed.
  8. Assists other System employees and customers. Responds to and diagnoses problems by problem recognition, research, isolation, resolution steps, and follow up. Provides appropriate documentation for report tracking.
  9. Maintains the tape library. Moves tapes to and from on-site and off-site storage areas. Prepares tapes for input and output. Archives tapes as requested.
  10. Provides first level of electronic and physical security to WellSpan systems and information by controlling access to data center systems by internal IS staff and outside vendors.
  11. Facilitates Immediate Response Team activities, coordinating major incident response including issue troubleshooting and recovery. Serves as a liaison between technology teams customers utilizing available tools to keep customers up to date on issue recovery steps.
  12. Provides customer communication for enterprise wide issues using available technologies. Serves as liaison between customers and technology teams providing up to date information on issue work arounds and resolutions.
  13. Responds to IT events received by various monitoring systems, investigates the incidents and resolves or escalates per documented procedures.

 

Qualifications

  • Notes:
    • Other combinations of formal education, training and experience may be considered.

 

  • Minimum Experience:
    • 3 – 6 months

 

  • Minimum Education:
    • 3 to 6 months Post High School Technical Training

 

  • Minimum Field Of Expertise:
    • Computer operations

 

  • Skills:
    • Technical aptitude and problem solving abilities; customer service skills
James Kane
James Kane
Sr. Talent Acquisition Consultant
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)