Heart Failure Program Coordinator

Lebanon, PA | Professional | Tracking Code: 72533

Full Time (80 hours per two-week pay period)

Day Shift

Job Description:

Under the general supervision of the Heart Failure Program Director and cardiovascular services, develops, implements and manages the Heart Failure Program at assigned entity.


Duties and Responsibilities

Essential Accountabilities:

  1. Introduces and recruits patients to the Heart Failure Program. Services as a liaison between the patients, families and healthcare team during hospitalization and the post-discharge period. Communicates to Cardiologist and hospitalists and other hospital staff regarding abnormal findings in evaluation of patients and assesses readiness for discharge and risk for readmission. Administers follow up phone calls to all hospitalized Heart Failure patients and addresses all problems that require attention to improve patient perception of care.
  2. Assumes responsibility for the development, implementation and management of the disease specific certification for Heart Failure. Develops, implements, and maintains, and updates all required documentation for DNV disease certification including required agreements with ancillary services, logbooks, licensure/board certifications, performance improvement activities, written care protocols, continuing education credits for physicians and nurses on staff and organizational charts. Ensures that the System adheres to the DNV standards and is prepared for site visits.
  3. Participates in the development, maintenance, implementation and evaluation of written care protocols based on established guidelines from the American Heart Association Get with the Guidelines and the Heart Failure Society of America, including physician orders, clinical pathways for expected length of stay and clinical practice guidelines. Routinely communicates with other program coordinators and Director, Heart Failure to adopt best practices and share ideas across the system.
  4. Ensures data is collected, reviewed and analyzed following the American Heart Association Get with the Guidelines protocol. Develops and implements action plans accordingly based on outcomes data.
  5. Develops and implements the patient education process for all hospitalized Heart Failure patients with emphasis on Heart Failure symptom recognition, risk factor modification and structured Care Coordination. Revises and monitors educational materials to ensure that they are coordinated, understandable and meet the program standards.
  6. Serves on/leads a variety of Heart Failure related committees, including but not limited to HF Clinical Effectiveness Team, entity specific HF Steering Committee, and Quality Committees. Provides entity specific updates to the Heart Failure Clinical Effectiveness Team. Chairs HF Steering Committee. Prepares agenda and progress reports for the team that discusses causes of readmission in patient care and identifies outcome measures that have not been met. Develops, implements and evaluates action plans for improvement with the team.
  7. Develops, coordinates and participates in community awareness programs about Heart Failure Disease Management annually, and other outside groups to enhance patient care beyond the acute care facility.

Common Expectations:

  1. Serves as an active member of hospital and community committees that are related to Heart Failure patient care and community awareness programs. Represents the Heart Failure program at the local, state and national level.
  2. Assists with the development of the annual Heart Failure budget for operating and capital expenses. Ensures quality Heart Failure care is given while maximizing financial reimbursement and developing opportunities for cost savings.
  3. Demonstrates motivation for learning through independent reading, professional networking and attending relevant conferences and seminars.
  4. Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.


  • Minimum Experience:
    • 3 - 5 years’ experience in nursing with 2-3 years of inpatient acute care
    • Pref. Experience CVS and Heart Failure
  • Minimum Education:
    • Diploma or Associate's Degree
  • Minimum Field Of Expertise:
    • Medical/Surgical; Heart and Vascular preferred
  • Preferred Education:
    • Bachelors of Science, Nursing (BSN)
  • Required Certification:
    • Registration and current license as RN in PA; Basic Life Support (BLS) certification
    • Disease-specific certification preferred and expected within two years of hire
Maximillan Hoffman
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)