Chambersburg, PA | Clerical and Administrative | Tracking Code: 81132
Financial Counselor - Chambersburg Hospital - Days
May 18 In-Person Hiring Events
10:00 a.m. – 2:00 p.m.
WellSpan Ephrata Community Hospital, Ephrata / WellSpan Surgery and Rehabilitation Hospital, York / WellSpan Waynesboro Hospital, Waynesboro
WellSpan Ephrata Community Hospital, Ephrata / WellSpan Surgery and Rehabilitation Hospital, York / WellSpan Waynesboro Hospital, Waynesboro
Positions: Certified Sterile Processing Technicians, Food Services, Housekeeping, LPN, Medical Assistant, Nursing, Nursing Support, Pharmacy, Allied Health: Lab Services, Respiratory, Imaging, Surgical Technologist, Home Health RN, Home Health LPN
May 25 In-Person Hiring Events
10:00 a.m. – 2:00 p.m.
WellSpan Medical Group, York
WellSpan Medical Group, York
Positions: Dental Assistant, Dental Hygienist, Medical Assistant, LPN, Patient Service Specialists
MAY
2022
2022
In-Person Hiring Events -
Various Locations and Dates
Various Locations and Dates
Schedule & Location:
Full-Time: Days
Chambersburg Hospital
General Summary:
Serves as a link between our patients and their funding options. Is knowledgeable about various insurance plans, including coverage and general billing requirements. Assists patients in exploring options for meeting their financial responsibility for payment of their
hospital bills, including but not limited to Medical Assistance, Summit Care, Disability, COBRA, and Low Cost Family Health Plans. Also, participates in special projects related to Meditech BAR and ADM upgrades and enhancements including development of training materials.
hospital bills, including but not limited to Medical Assistance, Summit Care, Disability, COBRA, and Low Cost Family Health Plans. Also, participates in special projects related to Meditech BAR and ADM upgrades and enhancements including development of training materials.
Experience:
Experience applying customer service behaviors and communication skills required.
At least two years experience in a customer oriented environment where service excellence and communication skills have been demonstrated.
Prior experience in medical billing, registration or healthcare related field preferred.
Comprehension of healthcare terminology preferred.
Proficiency in Word, and Excel required.
Knowledge of Meditech ADM and BAR modules is a plus.
Knowledge of Meditech ADM and BAR modules is a plus.
Bilingual (English/Spanish) is a plus
Job Specifics:
1. Identifies and contacts patients who are uninsured or underinsured who may have difficulty meeting their financial responsibility and
determines their ability to pay. Patients may be identified using Meditech reports or through referrals from hospital staff and physician
offices. May need to spend time in other departments of the hospital in order to reach patients needing our assistance.
2. If insurance information is obtained after the initial registration interview, verifies coverage, deductible/coinsurance/co-pays, authorization
requirements, and other relevant information. Notifies Registration, Utilization Review, and HIM of corrections and additions.
3. For patients with no insurance or high patient responsibility, serves as a resource to identify other payment or funding options including credit
card payments, time payments(contracts), Medical Assistance, Disability, Veteran Benefits and Summit Care.
4. Collaborates with patients to establish payment plans in accordance with organizational guidelines.
5. Assists patient with completion of Medical Assistance or Summit Care application if they express that help is needed.
6. Maintains current expertise in services and funding available in the community such as Rx Assistance through the Volunteer Office and HRSI
assistance with Disability applications and appeals.
7. Accesses various insurance websites and initiates phone contacts as needed to check eligibility and benefits for proposed service.
8. Serves as the financial liaison between the patient, hospital, physician office, and insurance companies to identify potential problems and
assist in resolution of current problems.
9. Composes and mails correspondence or responds in person or by phone. Responds to written inquiries within five working days. Responds
to verbal requests within two working days.
10. Communicates clearly and professionally with customers, both verbally and in writing.
11. Processes payments and prepares deposit as needed.
12. Documents activity and patient communication on patient's accounts; scans appropriate documentation to patient's account.
13. Displays proper telephone etiquette at all times; takes complete phone messages to include caller data and response requested.
14. Queues reminders and processes them in a timely manner, within two weeks of being generated.
15. Researches and completes refunds as per policy.
16. If insurance information is obtained after service has been provided, makes necessary changes to update all appropriate accounts so they are
billed appropriately. Examples include but are not limited to update statement date/event, ensure account doesn't inappropriately get
transferred to bad debt status, reverse bill and demand a new claim, comment on account regarding how insurance information was obtained.
17. Prepares training materials and actively participates in departmental in-services and staff meetings.
18. Reports any activity suspected as non-compliant to the Compliance Hot Line. Also reports to Hot Line any situation where a person of
influence has directed the employee to adopt a process suspected to be non-compliant.
19. Establishes and maintains accuracy, integrity, and completeness in all records, reports, and claims issued in conjunction with responsibilities.
20. Understands and follows hospital fire and safety procedures for satellite facilities; knows personal role in case of fire.
21. Maintains a neat, clean work area. Communicates housekeeping needs as appropriate.
22. Utilizes Excel spreadsheet to track key performance indicators related to financial counseling and bad debts.
23. Researches best practices and implements new ideas to reach out to patients to reduce bad debts.
Fraud Notice: Please be aware of potentially fraudulent job postings on other websites or suspicious recruiting email or text messages that attempt to collect your confidential information. If you are concerned that an offer of employment with WellSpan Health might be a scam, please verify by searching for the job posting on joinwellspan.org or contact us at employment@wellspan.org.
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Join our team of 20,000 strong working as one. Teamwork, collaboration, partnership—WellSpan Health is an integrated system designed to work as one to build healthier, stronger communities throughout central Pennsylvania and northern Maryland. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.
Employment Benefits
- Sign-on incentives for new employees (click here for details)
- Medical, dental and vision insurance
- Life and accidental death insurance
- Supplemental life insurance
- Retirement savings plan
- Paid time off (PTO)
- PTO bridging
- Short-term disability
- Educational assistance
- Forgivable loan
- Flexible spending
- Credit union
- Employee recreational activities
- Childcare
- Complimentary medicine discounts
Diversity & Inclusion
Welcome. Respect. Value.
Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.
Quality of Life
Franklin County, named after Benjamin Franklin, was officially formed in 1784. One of its two main towns, the borough of Chambersburg, lies 13 miles north of Maryland, and is known for its "green, safe environment." In the southern part of Franklin County, the borough of Waynesboro sits just two miles north of the Mason-Dixon Line and is known for its rich industrial history.
Franklin County is in the heart of South-Central Pennsylvania where you'll find mountains, lakes, and a picturesque countryside coupled with theater, music, skiing, hunting, fishing, and much more. We're in the heart of America's fruit orchards, so peaches, apples, and lots of other local produce are available close by. The area features local wineries and breweries, along with a vibrant arts scene at the historic Capitol Theatre and Totem Pole Playhouse. Franklin County merges the best of small-town friendliness with easy access to metropolitan areas. (Patient population: 154,000)
