Chambersburg, PA | Clerical and Administrative | Tracking Code: 81132

Financial Counselor - Chambersburg Hospital - Days

Nicole Eckert
Talent Acquisition Consultant
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May 18 In-Person Hiring Events
10:00 a.m. – 2:00 p.m.
WellSpan Ephrata Community Hospital, Ephrata / WellSpan Surgery and Rehabilitation Hospital, York / WellSpan Waynesboro Hospital, Waynesboro
Positions: Certified Sterile Processing Technicians, Food Services, Housekeeping, LPN, Medical Assistant, Nursing, Nursing Support, Pharmacy, Allied Health: Lab Services, Respiratory, Imaging, Surgical Technologist, Home Health RN, Home Health LPN
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May 25 In-Person Hiring Events
10:00 a.m. – 2:00 p.m.
WellSpan Medical Group, York
Positions: Dental Assistant, Dental Hygienist, Medical Assistant, LPN, Patient Service Specialists
In-Person Hiring Events -
Various Locations and Dates

Schedule & Location:
Full-Time: Days
Chambersburg Hospital 
General Summary:
Serves as a link between our patients and their funding options. Is knowledgeable about various insurance plans, including coverage and general billing requirements. Assists patients in exploring options for meeting their financial responsibility for payment of their
hospital bills, including but not limited to Medical Assistance, Summit Care, Disability, COBRA, and Low Cost Family Health Plans. Also, participates in special projects related to Meditech BAR and ADM upgrades and enhancements including development of training materials.
Experience applying customer service behaviors and communication skills required.
At least two years experience in a customer oriented environment where service excellence and communication skills have been demonstrated.
Prior experience in medical billing, registration or healthcare related field preferred.
Comprehension of healthcare terminology preferred.
Proficiency in Word, and Excel required.
Knowledge of Meditech ADM and BAR modules is a plus.
Bilingual (English/Spanish) is a plus
Job Specifics:

1. Identifies and contacts patients who are uninsured or underinsured who may have difficulty meeting their financial responsibility and
determines their ability to pay. Patients may be identified using Meditech reports or through referrals from hospital staff and physician
offices. May need to spend time in other departments of the hospital in order to reach patients needing our assistance.
2. If insurance information is obtained after the initial registration interview, verifies coverage, deductible/coinsurance/co-pays, authorization
requirements, and other relevant information. Notifies Registration, Utilization Review, and HIM of corrections and additions.
3. For patients with no insurance or high patient responsibility, serves as a resource to identify other payment or funding options including credit
card payments, time payments(contracts), Medical Assistance, Disability, Veteran Benefits and Summit Care.
4. Collaborates with patients to establish payment plans in accordance with organizational guidelines.
5. Assists patient with completion of Medical Assistance or Summit Care application if they express that help is needed.
6. Maintains current expertise in services and funding available in the community such as Rx Assistance through the Volunteer Office and HRSI
assistance with Disability applications and appeals.
7. Accesses various insurance websites and initiates phone contacts as needed to check eligibility and benefits for proposed service.
8. Serves as the financial liaison between the patient, hospital, physician office, and insurance companies to identify potential problems and
assist in resolution of current problems.
9. Composes and mails correspondence or responds in person or by phone. Responds to written inquiries within five working days. Responds
to verbal requests within two working days.
10. Communicates clearly and professionally with customers, both verbally and in writing.
11. Processes payments and prepares deposit as needed.
12. Documents activity and patient communication on patient's accounts; scans appropriate documentation to patient's account.
13. Displays proper telephone etiquette at all times; takes complete phone messages to include caller data and response requested.
14. Queues reminders and processes them in a timely manner, within two weeks of being generated.
15. Researches and completes refunds as per policy.
16. If insurance information is obtained after service has been provided, makes necessary changes to update all appropriate accounts so they are
billed appropriately. Examples include but are not limited to update statement date/event, ensure account doesn't inappropriately get
transferred to bad debt status, reverse bill and demand a new claim, comment on account regarding how insurance information was obtained.
17. Prepares training materials and actively participates in departmental in-services and staff meetings.
18. Reports any activity suspected as non-compliant to the Compliance Hot Line. Also reports to Hot Line any situation where a person of
influence has directed the employee to adopt a process suspected to be non-compliant.
19. Establishes and maintains accuracy, integrity, and completeness in all records, reports, and claims issued in conjunction with responsibilities.
20. Understands and follows hospital fire and safety procedures for satellite facilities; knows personal role in case of fire.
21. Maintains a neat, clean work area. Communicates housekeeping needs as appropriate.
22. Utilizes Excel spreadsheet to track key performance indicators related to financial counseling and bad debts.
23. Researches best practices and implements new ideas to reach out to patients to reduce bad debts.

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