Lebanon, PA | Clerical and Administrative | Tracking Code: 79909

Enterprise Schegistrar I

*** A work from home opportunity ***



Job Description:

Under direct supervision of the Manager/Supervisor-Patient Access Call Center, schedules and registers patients in advance for services provided throughout WellSpan. Uses exceptional customer service practices. Represents WellSpan in a professional and positive manner.


Duties and Responsibilities

Essential Accountabilities:

  1. Answers and manages a high volume of fast paced incoming phone calls to the center. Places outbound phone calls when assigned. Provides exceptional customer service at all times by identifying and addressing patient needs in a professional, positive, and caring manner.
  2. Conducts patient interviews by telephone to collect accurate demographic and financial information to complete registrations in advance for scheduled services for all five hospitals and their ancillary locations that include surgery and diagnostic centers.
  3. Enters and maintains detailed information on confidential records for patients.
  4. Manages all pre-registration and pre-admission work queues within the Electronic Health Record – Epic for all five hospitals and their ancillary locations that include surgery and diagnostic centers.
  5. Manages and completes registrations completed within the online portal, MyWellSpan, for all five hospitals and their ancillary locations that include surgery and diagnostic centers.
  6. Understands and enters correctly the several types of registrations based on the services being provided by each department. Follows all policies and procedures established with those departments.
  7. Understands and demonstrates knowledge of insurance and enters information appropriately into the Electronic Health Record. Verifies insurance coverage utilizing Real Time Eligibility (RTE).
  8. Provides scheduling services for various diagnostic/ancillary service lines across the organization.
  9. When scheduling and registering via phone, using a paper order provided to patient, understands and recognizes what information is required to obtain when transcribing physician order into Epic. This involves understanding the patient’s symptoms and/or physician’s orders, including diagnosis, physician verbiage and department specifications.
  10. When scheduling via phone, using the electronic provider order, understands the steps needed to schedule and register the appropriate service, paying attention to the details of the patient’s diagnosis, physician verbiage, and department specifications.
  11. Contacts physician offices or other WellSpan departments when necessary to obtain additional information on behalf of the patient to ensure continuity of care.
  12. Promotes the active engagement of all employees and supports recognition of staff accomplishments.
  13. Uses the secure messaging function to communicate to patients and/or departments.
  14. Uses appropriate resources available to provide general information to patients as needed.


  2. The following are specific job accountabilities in addition to essential responsibilities:
  3. Will recognize and collect any patient financial responsibility for services during the scheduling and registration process.
  4. Understand and identify Plain Community patients and the details involved in their pre-payment process.
  5. Provides cost estimates to patients upon request to fulfill WellSpan’s goal of price transparency.
  6. Understands and educates patients of any Advanced Beneficiary Notice (ABN) requirements per Medicare guidelines as applicable.
  7. Will manually send a questionnaire to all surgical patients, with an active MyWellspan account, as another registration option.
  8. Provide scheduling services for the following: Oncology Genetic Counseling, Sleep Studies, Bone Density Scans, Mammograms, Ultrasounds, Pulmonary Function Tests, Calcium Scoring, EKGs, and General Imaging.
  9. Understands that Patient Access scheduling services will continue to expand.


  2. The following are specific job accountabilities in addition to essential responsibilities:
  3. Provides scheduling and registration services for thirty outpatient rehabilitation locations across five counties.
  4. Manages process of initial intake of rehab orders and responds back to the ordering physician’s office with necessary information and instructions.
  5. Manages scheduled orders work queue for outpatient rehab, which includes triaging all orders to determine priority, processing duplicate orders and cancelled appointments.
  6. Understands and schedules the various types of therapy appointments based on the services being requested by each provider.
  7. Provides necessary information to patients such as arrival times, appropriate attire to wear, directions to sites, and any other instructions when completing the full registration.
  8. Corresponds with clinical and front office teams at the sites, when necessary, to ensure proper scheduling of patients.
  9. Uses secure messaging in Epic to notify clinical supervisors directly and front office staff, when necessary, of any urgent scheduling needs and keeps them informed of all extenuating circumstances.
  10. Manages automated call system daily for scheduling and registration phone calls.
  11. Maintains positive working relationships with Rehab Front Office Staff and Rehab Leadership.



  • Minimum Experience:
    • 3 - 6 months
    • Min Field of ExpertiseCustomer Service preferred, but not required.
  • Minimum Education:
    • High School Diploma or G.E.D.
  • Skills:
    • Excellent communication and interpersonal skills.

Fraud Notice: Please be aware of potentially fraudulent job postings on other websites or suspicious recruiting email or text messages that attempt to collect your confidential information. If you are concerned that an offer of employment with WellSpan Health might be a scam, please verify by searching for the job posting on joinwellspan.org or contact us at employment@wellspan.org.

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Join our team of 20,000 strong working as one. Teamwork, collaboration, partnership—WellSpan Health is an integrated system designed to work as one to build healthier, stronger communities throughout central Pennsylvania and northern Maryland. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

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