Employee Health Services Rep

York, PA | Clerical and Administrative | Tracking Code: 64232

Job Description:

Under the general supervision of the Director-Employee Health and Safety, provides administrative and clerical support functions including front receptionist office, annual compliance activities, and record keeping. Ensures expedited information sharing, problem resolution and related record keeping for the purpose of meeting Employee Health customer needs.


Duties and Responsibilities


  1. Provides front desk/reception coverage. Greets and registers patients in accordance with established policies and procedures. Schedules patient appointments within established parameters. Enters and/or retrieves data from established computer files using knowledge of various computer software applications. Ensures customers’ needs are met in a timely manner through effective communication with providers.
  2. Answers telephones, routes callers, takes messages and provides routine information to callers. Coordinate and triage phone calls for Employee Return to Work/Fitness for Duty/Health History events.
  3. Coordinates compliance for non-bloodborne exposure events such as those to TB, Pertussis, and Flu. Sends initial and follow-up letters to staff members involved in exposure and assists clinician with documentation.
  4. 4Schedules, coordinates and/or arranges meetings, appointments, providers’ Systoc schedule and requests for PTO.
  5. 5 Responds to customer inquiries for information/documentation/records. Organizes information as requested by JACHO, DOH, or other Health Care facilities.
  6. 6 Participates in annual Employee Health activities/projects such as the PPD/Flu program, Cytotoxic Questionnaires, Fit Testing, Meningococcal Vaccine and development of System Calendar. Sends annual compliance reports and responds to customer inquiries on departmental status.
  7. Provide administrative support to Director of Employee Health and Safety.
  8. Provide administrative support to Clinicians including correspondences to customer groups, registering patients for tests in Eclipsys, communication with other provider offices for referrals.
  9. Provide backup support to Employee Health Coordinators, WC Case Managers, and Safety Specialists.
  10. Assists with department data base management functions, data entry and scanning such as RedCarpet, Systoc, Lawson, and sharepoint sites. Enters or retrieves data from established computer files using knowledge of various computer software systems.
  11. Attends meetings at the request of Director; Maintains minutes, agendas for pertinent meetings. Arranges data in excel, types reports and other related administrative support duties. 12 Orders food/kitchen/office supplies, maintains waiting room for cleanliness and safety, maintains educational information for waiting room/hallway bulletin boards, waiting and exam rooms.
  12. Opens and routes incoming mail; distributes correspondence and other material to staff



  • Minimum Experience:
    • 3-4 years
  • Minimum Education:
    • High School or G.E.D.
  • Skills:
    • Excellent skills with automated office applications; great affinity for learning multiple computer systems; excellent communications/interpersonal and customer service skills/telephone etiquette; Excellent organizational skills and prioritization; Proficient in Word, Excel, PowerPoint, Outlook, and Access preferred. Knowledge of internal software applications such as Lawson, Eclipsys, RedCarpet, Sharepoint.
Similar Opportunities

Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)