Discharge Phone Call Nurse - York Hospital - Emergency Department - 16 hours/ 2 weeks

York, PA | Nursing | Tracking Code: 49196

General Summary:
Under the general supervision of the Director-Clinical Services, performs discharge phone calls to Emergency Department patients within 48-72 hours of discharge. Ensures patients and families understand discharge instructions and routine follow up care. May assist patients in coordination of outpatient care with the help of Case Management Staff.

Duties and Responsibilities:
1 Contacts patients by telephone within 72 hours after discharge to evaluate patient's understanding of compliance and discharge instructions and identifies any needs that may exist.
2 Conducts discharge phone calls in the required time in an evidence based manner. Ensures that the patient's needs have been met and identifies any complications/issues that the patient may be experiencing. Ensures that appropriate follow-up appointments have been scheduled.
3 Provides patients and/or family members with appropriate clinical guidance and resources. Ensures the highest quality care for patient/family by modifying teaching strategy based on patient/family response, readiness to learn and level of comprehension. Implements appropriate measures to meet these as evidenced by documentation.
4 Follows up with leaders and departments to ensure follow through with any issues and concerns. Collaborates with health care team members to coordinate additional medical and nursing management of patient care if needed.
5 Records and documents all phone calls with pertinent information along with any interventions performed.
6 Shares feedback as appropriate for service quality improvement within the department, organization and/or system.
7 Logs data, prepares and provides detailed reports as requested by leadership. Provides ad hoc reports as needed.


Required Skills

RN license in PA

BSN preferred


Required Experience

3-5 years (broad clinical practice, including critical care, ED)

About WellSpan
Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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