York, PA | Leadership | Tracking Code: 99433
Director, Digital Health - Service Lines
Summary
Under the direction of the Administrator, Service Line Special Projects and Transformation, the Director works closely with service line and operational leadership to promote successful implementation and ongoing management of a portfolio of digital platforms. The Director will ensure patient centered delivery of effective, quality, digital health care services. He or she is responsible for overall digital health operations, patient experience, employee engagement, budget and financial performance. Performs a variety of leadership duties including participating in strategic planning and implementation, and performance improvement activities impacting digital health operations.
Duties and Responsibilities:
Work closely with executive sponsors, administrative and clinical team leads to ensure program or platform achieves and maintains established goals, such as timely implementation, turnaround and quality of patient care activities, patient and provider experience, and overall program performance.
Responsible for managing program or platform operational expansions, reporting on project progress, and working closely with operational leads to identify and select providers who will participate. Includes capturing and organizing all required provider information needed to successfully bring providers live.
Responsible for operational oversight of digital platform and performance improvement activities including, but not limited to, Welcome, DAX and video visits.
Manages internal and external client/vendor relationships, responsible for effective communication and coordination between all key stakeholders.
Obtains, organizes, and analyzes program or platform information to construct recommendations for improving performance, utilization and user satisfaction/experience.
Manage and respond to user feedback with actionable plans that address operational barriers and or concerns with digital health programs and strategies
Collaborate with finance and analyst team to create, update, and improve reports needed to track key performance indicators
Provide regular detailed program updates and when needed present/report out on program performance and status.
Qualifications:
Minimum Education: Bachelor’s Degree
Preferred Education: Master’s Degree
Minimum Experience: 5 years experience
Fraud Notice: Please be aware of potentially fraudulent job postings on other websites or suspicious recruiting email or text messages that attempt to collect your confidential information. If you are concerned that an offer of employment with WellSpan Health might be a scam, please verify by searching for the job posting on joinwellspan.org or contact us at employment@wellspan.org.
Similar Opportunities
Governance and Board Relations Liaison
York, PA | Full Time
Senior Director, Heart & Vascular Services - WellSpan York Hospital
York, PA | Full Time
Senior Director-Human Resources (WellSpan York Hospital)
York, PA | Full Time
Senior Vice President & Chief People Officer
York, PA | Full Time
Vice President Operations - Heart & Vascular Service Line
York, PA | Full Time
Don’t see what you’re looking for?
Stay informed of positions that fit your interests.
Join Our Talent Community
Why WellSpan Health?
Join our team of 20,000 strong working as one. Teamwork, collaboration, partnership—WellSpan Health is an integrated system designed to work as one to build healthier, stronger communities throughout central Pennsylvania and northern Maryland. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.
Employment Benefits
- Sign-on incentives for new employees (click here for details)
- Medical, dental and vision insurance
- Life and accidental death insurance
- Supplemental life insurance
- Retirement savings plan
- Paid time off (PTO)
- PTO bridging
- Short-term disability
- Educational assistance
- Forgivable loan
- Flexible spending
- Credit union
- Employee recreational activities
- Childcare
- Complimentary medicine discounts
Diversity, Equity & Inclusion at WellSpan
Welcome. Respect. Value.
WellSpan Health recognizes and honors the diversity of our team members, patients, and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected, and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices, and resources.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.
Quality of Life
Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.
Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.
York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)
