Director-WSH Patient Access

York, PA | Professional | Tracking Code: 71218

Job Description:

Under the general direction of the Senior Director-WSH Patient Access, leads, plans, organizes, and directs the Access functions of the System while providing support and oversight to the local Access operational management in an assigned region. Serves as a conduit though management coordination to the various Access teams, including: hospital registration, pre-hospital services, Centralized Services in conjunction with the WellSpan Medical Group, insurance verification and precertification, and call center functionality.

 

Duties and Responsibilities

Essential Accountabilities:

  1. Provides leadership, consultation, and support to local operational management in assigned region/division of Access.
  2. Directs a variety of operations which may include pre-registration, registration at various sites and/or entities, physician referral services, VNA call management, insurance verification, pre-certification, coordination with Care Management, as well as services provided centrally through collaboration with the WellSpan Medical Group including appointment scheduling, authorization and referral management, provider on-call services and nurse triage.
  3. Develops and implements a strategic plan for advancing above noted areas of responsibility.
  4. Consults with internal and external business partners and customers to align Access strategy and mission, vision and values.
  5. Emulates and builds on the core leadership expectations of the organization as well as the personal attributes necessary for success, including respect and integrity, continuous learning, compliance, working as one, focus on quality and safety, commitment to engagement and stewardship.
  6. Provides guidance and expertise to local operational management in resolving departmental and staff issues. Manages the Access services of the organization in an effective manner, enforcing and upholding positive HR procedures and policies.
  7. Implements appropriate controls and guidelines, to ensure that all services are performed in accordance with established customer service expectations, registration quality, and JACHO regulations. Responsible for maintaining Access quality and patient satisfaction within specific targets.
  8. Evaluates appropriate policies and procedures and makes recommendations for improvement, to include performance improvement projects, improved workflows, Access-involved initiatives, and patient satisfaction reviews of Access functions, in coordination with all WellSpan departments.
  9. Provides oversight and assists with supervision of departments within the scope of control, including meetings, communication, employee issues, policies and procedures.
  10. Collaborates with Physician and Nursing Leadership, Hospital and Medical Group Administrators, and Patient Administrative Services to provide quality Access services in support of the mission and goals of the System.
  11. Implements controls to ensure appropriate customer service and workforce management, as well as human, financial and material resources to ensure a high quality, cost effective and responsive health care service to all customers.
  12. Ensures compliance with all regulatory and legal requirements related to registration, insurance authorization and pre-certification, hospital-based and Medical Group scheduling activities.
  13. Prepares and approves all applicable cost centers’ budgets annually.

Qualifications

  • Minimum Experience:
    • 5 - 8 years
  • Minimum Education:
    • Bachelor's Degree
  • Minimum Field Of Expertise:
    • Business, healthcare management/administration, leadership development
Michael Hasircoglu
Sr. Talent Acquisition Consultant
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)