Tracking Code: 204363

Crisis Intervention Counselor - York Crisis - Eves

Location: York Hospital, York, PA
Schedule: Full Time

Full-time, Eves - hours could vary between 12pm and 12am, 8 hour shifts

Includes every-other-weekend

General Summary

Ability to work independently to meet the client's needs, assess a crisis situation and provide stabilization to the client at the client's location as needed, resolve the crisis and appropriately refer the client to necessary services following policy and procedures.

Duties and Responsibilities

Essential Functions:

  • Responds promptly and appropriately to all calls.
  • Assesses patient's immediate needs.
  • Stabilizes patient using established crisis intervention techniques.
  • Utilizes suicide precaution check list as appropriate.
  • Refers to appropriate agency or service.
  • Follows up on patient condition as outlined in policy.
  • Responds to emergency mental health problems in the community.
  • Applies established guidelines of the Mental Health Act.
  • Discharges responsibilities of a Mental Health Delegate (including attending hearings as necessary).
  • Facilitates admission to a psychiatric facility.
  • Maintains PCPC certification and other BDAP required annual training.
  • Remains knowledgeable of all licensed county D&A services.
  • Arranges detox services as needed.
  • Provides intake for county D&A funded services.
  • Utilizes knowledge of community services.
  • Provides information to inquiries.
  • Remains updated to available community resources.
  • Assesses the emergency of the need.
  • Arranges provision of need following policies and procedures.
  • Notifies CAP or LCCM of authorized provisions following policies and procedures.
  • Follows policies and procedures regarding Intensive Case Management patients.
  • Follows policies and procedures regarding Family Focus patients.
  • Fosters cooperation between crisis counselors and MH/MR case managers (this would include follow-up calls to case managers regarding contact with their patients).
  • Remains aware of mandated reporter status regarding child abuse.
  • Utilizes Childline as appropriate.
  • Fosters cooperation between crisis counselors and C&Y case managers.
  • Reports suspected Elder Abuse situations to AAA.
  • Fosters cooperation between crisis counselors and AAA case managers.
  • Documents according to department policy. Content includes: - Psychosocial assessmentAdditional patient information as required - Referral or resolution - Follow-up telephone contact
  • Completes and submits required forms within established time-frame.
  • Enters patient information (in computer system) promptly.
  • Replenishes office supplies as needed.

Common Expectations:

  • Completes assignments promptly.
  • Secures records to protect confidentiality.
  • Stays current on all safety requirements (including required training).
  • Participates in the Performance Improvement Plan (including assigned duties).


Minimum Education:

  • Bachelors Degree Required

Work Experience:

  • 2 years Mental health or crisis intervention experience with unrelated bachelor's degree Required and
  • Psychology, Counseling, Social Work or related field of study Required

Driver's License Statement:

Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Knowledge, Skills, and Abilities:

  • Excellent human relations and oral/written communication skills
  • Ability to provide counsel
  • Organizational abilities
  • Analytical skills
  • Visual ability to observe patient behavior and to prepare documentation and written materials
  • Physical prowess in order to assist patients
  • Ability to work under stress
  • Stamina to work for long time spans
  • Knowledge of and ability in the care and handling of patients in a specific age group
  • Knowledge of basic Emergency Room treatment procedures, psychological medications, human behavior, treatment modalities of Mental Health and Drug and Alcohol clients, CASSP Principals, human service agencies and their functions and a thorough understanding of the Mental Health Law

You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

Michelle Dermes
Michelle Dermes
Sr. Talent Acquisition Consultant
Best of the Best Awards

Employment Benefits

  • Sign-on incentives for new employees
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts
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Welcome. Respect. Value.

Diversity, Equity & Inclusion at WellSpan

WellSpan Health recognizes and honors the diversity of our team members, patients and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices and resources.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

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