Contact Tracer

York, PA | Service and Trades | Tracking Code: 65338

Temporary Position

Full-time hours; Day/evenings with rotating weekends/holidays

Length of assignment- Through June 2021

Position will require one week of on-site training in York/Lancaster, PA.  Upon completion of training, the position will be conducted remotely


Job Description:

Under general supervision, conducts COVID-19 contact tracing in communities across Southcentral PA. The position focus will be to call close contacts of every person diagnosed with COVID-19 and maintain ongoing communication with every contact. In addition, the team will support the isolation and quarantine of individuals, as appropriate in cooperation with state and local partner organizations. This includes virtual needs checks and referral to community resources as needed. This contact tracing initiative is in tandem with statewide-wide efforts to increase testing, improve communication and knowledge of effective strategies to reduce transmission, and implementation of isolation and quarantine.


Duties and Responsibilities:

  1. Conduct telephone calls with close contacts of confirmed COVID-19 patients.
  2. Provide follow-up instructions to contacts related to isolation/quarantine, symptom monitoring and assess the need for medical care and supportive services.
  3. Communicate with contacts in a professional and empathetic manner.
  4. Collect and record information into the data management system.
  5. Follow approved scripts and protocols, provide people with approved information about isolation and quarantine procedures, and if appropriate, refer them to testing.
  6. Provide information on where to find other social, health resources using approved script/resource list.
  7. Protect and maintain individuals’ privacy and confidentiality.


  • Minimum Experience:
    • 1 Year, Customer Service experience
  • Minimum Education:
    • High School Diploma/GED
  • Skills:
    • Excellent communication and interpersonal skills; demonstrated comprehensive knowledge of social and community resources; proficient in Microsoft Word and data entry; fluency in Spanish preferred
Similar Opportunities

Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)