Contact Center Specialist I - Wellspan Medical Group Contact Center - full-time (Days/Evenings)

York, PA | Clerical and Administrative | Tracking Code: DMCC310R

Position Summary:

***Multiple day shifts currently available; start time between 8:00 and 9:30 am.  Evening and or weekend shift rotation a possibility***


General Summary:


Under the general supervision of the Supervisor-Contact Center and the Manager-WSH Access, performs a variety of support functions including, but not limited to, registration and scheduling, telephone management, interviewing patients, insurance/ billing and record management, interviewing and general phone call intake.



Duties and Responsibilities:


1 Answers incoming calls to a centralized phone queue with exceptional customer service skills. Manages the needs of each patient appropriately.

2  Conducts patient interview by telephone, to collect accurate financial, biographic and demographic information for admission or registration.

3 Schedules patient appointments to be seen by providers at any WellSpan practice that is appropriate to the patient’s needs.

4 Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.

5 Registers patients in accordance with established policies and procedures. Understands patient insurance information and correctly enters that information into the billing system.

6 Corresponds with clinical teams and physician via the computer system with necessary patient information.

7 Pages providers when needed for patient consults.

8 Relays medical information to the clinical team to allow them to provide exceptional patient care.

9 Communicates with ancillary areas to answer questions for the patient, such as pharmacy, lab, etc..

10 Uses the clinical computer system to communicate with medical office staff.

11 Maintains established policies and procedures, objectives, quality assessment and safety standards.

12 Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.


Required Skills

Minimum Education:

High School Diploma or G.E.D.









Required Experience

6 Months customer service experience


Prior healthcare call center experience a plus


Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,500 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 19,000 employees, and 170 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Similar Opportunities