York, PA | Clerical and Administrative | Tracking Code: 96741
Contact Center Specialist I
*** Hours are Monday – Friday 8a-12p with a Saturday rotation/ 20 hours per week ***
Job Description:
Under the general supervision of the Supervisor-Centralized Services and the Manager-WMG Contact Center, performs a variety of support functions including, but not limited to, general phone management and call intake, urgent symptom routing, customer interviews, scheduling, registration and insurance record management.
Duties and Responsibilities
Essential Accountabilities:
- Answer high volume of incoming calls to a centralized phone queue and occasional outgoing calls with exceptional customer service skills in a timely manner
- Actively listen to identify defined urgent symptoms and direct appropriately to clinical staff
- Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives
- Effectively relay medical information to the clinical team to aid them in providing exceptional patient care (verbally or via the patient’s Electronic Health Record as appropriate)
- Maintain accurate and comprehensible documentation of caller’s needs in the patient’s EHR
- Communicate with ancillary areas (pharmacy, lab, imaging, etc.) to provide information for the patient/practice
- Build sustainable relationships and engage customers by going the extra mile
- Schedule patient appointments within established parameters
- Collect accurate financial and demographic information for registration when necessary
- Pages providers as needed for consults
- Meet department/team qualitative and quantitative targets
- Possess strong computer skills and the ability to maneuver multiple resources
- Utilize communication “scripts” when handling specific topics
- Comply with all HIPAA rules and regulations; obtain 2 patient identifiers with each interaction
Qualifications
- Minimum Experience:
- 1-2 years
- Minimum Education:
- High School or G.E.D.
- Preferred Experience:
- Preferred Experience Customer service, medical office and/or call center support
- Required Courses:
- Medical terminology within 6 months of hire
Fraud Notice: Please be aware of potentially fraudulent job postings on other websites or suspicious recruiting email or text messages that attempt to collect your confidential information. If you are concerned that an offer of employment with WellSpan Health might be a scam, please verify by searching for the job posting on joinwellspan.org or contact us at employment@wellspan.org.
Similar Opportunities
Patient Services Specialist I
York, PA | Full Time
Centralized Clinical Support Specialist
York, PA | Full Time
Executive Assistant - Day
York, PA | Full Time
Pt Log Spt & Compl Coord-WSRH
York, PA | Full Time
Physician Office Assistant
York, PA | Full Time
Don’t see what you’re looking for?
Stay informed of positions that fit your interests.
Join Our Talent Community
Why WellSpan Health?
Join our team of 20,000 strong working as one. Teamwork, collaboration, partnership—WellSpan Health is an integrated system designed to work as one to build healthier, stronger communities throughout central Pennsylvania and northern Maryland. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.
Employment Benefits
- Sign-on incentives for new employees (click here for details)
- Medical, dental and vision insurance
- Life and accidental death insurance
- Supplemental life insurance
- Retirement savings plan
- Paid time off (PTO)
- PTO bridging
- Short-term disability
- Educational assistance
- Forgivable loan
- Flexible spending
- Credit union
- Employee recreational activities
- Childcare
- Complimentary medicine discounts
Diversity, Equity & Inclusion at WellSpan
Welcome. Respect. Value.
WellSpan Health recognizes and honors the diversity of our team members, patients, and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected, and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices, and resources.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.
Quality of Life
Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.
Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.
York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)
