Community Connect Coordinator -Clinical/Ambulatory

York, PA | Information Systems and Technical Support | Tracking Code: 73125

Job Description:

Under general supervision of the MSO Program Manager, coordinates support and training resources to ensure successful MSO implementations and ongoing support. Provides direct coordination for production support of Epic’s Community Connect registration, scheduling, billing and electronic health record systems as liaison to MSO practices. Provides pre-implementation training coordination and serves as credentialed trainer role where appropriate to deliver customized training and materials. Provides on-site support to MSO practices for go-lives and facilitates demonstrations of Epic for prospective Community Connect customers.


Duties and Responsibilities


  1. Ensures customer satisfaction and support that meets/exceeds service level agreements (SLA) with MSO practices, including: communicating progress to stakeholders and management; developing status reports of outstanding issues and service level metrics, coordinating and facilitating assignment of support issues for timely resolution; ensuring work is completed and reporting variances; developing implementation and ongoing support plans in collaboration with Program Manager; tracking issues and status; and recommending pre-implementation and ongoing user training.
  2. Assists in development of educational materials, testing scenarios, and functional requirements. Serves as Credentialed Trainer for specialized educational needs beyond scope of standardized ambulatory training tracks, due to unique and variable MSO practice structure and workflows. Assists in coordination of staff support utilizing subject matter experts in conjunction with MSO Team.
  3. Serves as a liaison between customers, third parties, and vendor implementation/support staff, maintaining regular communication with Program Manager, vendor and enterprise customers.
  4. Ensures that knowledge gained from project training and implementation experience is reused in subsequent projects by: ensuring complete project documentation; collecting data from project activity; facilitating team collaboration; and ensuring lessons learned are captured and reused.
  5. Ensures quality support and training by reviewing adherence to methodology; correcting or elevating deviation from standards; and quantifying project benefits; continually enhancing the System methodology with best practices and tools.




  • Notes:
    • Other combinations of formal education, training and experience may be considered.


  • Minimum Experience:
    • 8 - 10 years, including at least 5 years of experience supporting healthcare applications or technologies is preferred. Experience with Clinical/Ambulatory Office Work flows preferred. 


  • Minimum Education:
    • Bachelor's Degree


  • Minimum Field Of Expertise:
    • Proven Project Management and Customer Support with Computer Science, Business or Systems Analysis. Healthcare experience required. Epic experience preferred.
    • Required Certification: Applicable Epic Certification(s) for applications/technologies supported must be achieved within 6 months of hire date including Community Connect Demonstrator.


  • Skills:
    • Able to work well in a collaborative team environment. Eager to learn applications and promote in the organization’s environment. Able to accept responsibility, prioritize appropriately, lead meetings, resolve conflicts and express ideas constructively. Thorough knowledge of relevant specialty areas. Innovative, analytical and logical approach to solving problems effectively. Clarity and discipline in communication and follow-up skills – both written and verbal. Capable of imaginative and abstract reasoning. Demonstrates advanced troubleshooting skills. Strong understanding of project management and software development/support principles. Self-reliant and capable of independent work. Knowledge of system process engineering.
James Kane
James Kane
Sr. Talent Acquisition Consultant
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)