York, PA | Information Systems and Technical Support | Tracking Code: 92990
Communications Analyst-Senior
Job Description:
Under general supervision, installs and maintains microcomputers, terminals, printers, communication hardware, network operating systems and telecommunication systems supporting the System. Assists, as needed, with the provision of telephone support to users of data processing, microcomputer, data communication and telecommunication systems including problem recognition, research, isolation and resolution.
Duties and Responsibilities
- Analyzes, recommends, installs and maintains voice and data communications systems.
- Performs upgrades and modifications to existing networks, telecommunication systems and related hardware.
- Inspects voice and data communication equipment, microcomputers, terminals and printers for damage; makes complex repairs or returns to vendors for replacement.
- Analyzes system level hardware and/or software failures and takes corrective action.
- Supports the installation of network cabling and/or verification of voice and data integrity over the cable.
- Ensures prompt and courteous feedback to requestors of services.
- Develops training programs for Communications staff members on computer hardware, telecommunication equipment and networks.
- Prepares and maintains written documentation as required by the profession and the department.
Qualifications
- Notes:
- Other combinations of formal education, training and experience may be considered.
- On call responsibilities (rotation)
- Minimum Experience:
- 5 - 8 years
- Must have Telecommunications experience (Avaya, ASCOM)
- Installation and repairs of VOIP systems
- Minimum Education:
- Associate's Degree preferred
- Required Courses:
- Computer science, telecommunications and electronics
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Why WellSpan Health?
Join our team of 20,000 strong working as one. Teamwork, collaboration, partnership—WellSpan Health is an integrated system designed to work as one to build healthier, stronger communities throughout central Pennsylvania and northern Maryland. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.
Employment Benefits
- Sign-on incentives for new employees (click here for details)
- Medical, dental and vision insurance
- Life and accidental death insurance
- Supplemental life insurance
- Retirement savings plan
- Paid time off (PTO)
- PTO bridging
- Short-term disability
- Educational assistance
- Forgivable loan
- Flexible spending
- Credit union
- Employee recreational activities
- Childcare
- Complimentary medicine discounts
Diversity, Equity & Inclusion at WellSpan
Welcome. Respect. Value.
WellSpan Health recognizes and honors the diversity of our team members, patients, and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected, and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices, and resources.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.
Quality of Life
Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.
Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.
York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)
