Tracking Code: 203408

Clinical Support Assistant/Physician Office Assistant - Urgent Care - Days

Location: WellSpan Medical Group, Lititz, PA
Schedule: Full Time

Schedule and Location

Full-time: 3 Days/ Week 0730-830pm. Every 3rd weekend. Rotating Holidays.

101 W Airport Road, Lititz, PA

General Summary

Works as a member of the patient care delivery team, and as designated per established policies and procedures, assumes primary responsibilities for technical, multi-skilled direct and indirect patient care activities. Necessitates significant contact with all clinical and clerical staff, physicians and Advanced Practice Providers, patients and families warranting a high degree of interpersonal and customer service skills that promote a caring and healing environment.

Duties and Responsibilities

Essential Functions:

  • Clinical Duties:- Obtains and documents reason for visit, patient vital signs, including temperature, blood pressure, pulse, respirations, pulse oximetry, height and weight.- Prepares patient for visit and/or procedure by assuring the patient is undressed and appropriately gowned.- Assists providers with examinations; can serve as a chaperone for exams of a personal nature.- Performs Point-of-Care (POC) testing which may include blood glucose, hemoccult and specific gravity testing. Performs quality control and maintains related records.- Collects specimens as directed using appropriate or specified equipment for collecting and handling specimens such as fingerstick blood glucose, urine dipstick and culture, urine pregnancy test, and hemoccult testing.- Performs EKG's and communicates results to providers.- Performs data entry of POC lab results into the patient's chart.- Assists with safely transporting patients via wheelchair when necessary.- Ensures all patient care areas are adequately stocked with unexpired supplies. Notifies supervisor when reorder points are reached.- Adheres to the Health Insurance Portability and Accountability Act (HIPAA) of 1996.- Possesses the knowledge to keep patients safe in all areas of the patient care setting.- Maintains a visible presence in the clinical area in between tasks.
  • Clerical Duties:- Assists with clinical care team in basket messages EXCEPT abnormal results, prescription renewals and clinical advice.- Schedules appointments.- Schedules urgent studies and referrals.- Completes patient forms.- Monitors and assists with processing forms, faxes, paperwork of the clinical care team.- Answers team line, emergency line, doctor line and back door line from MCC (if applicable).

Common Expectations:

  • Demonstrates knowledge of the principles of growth and development over the lifespan of the assigned patient population.
  • Demonstrates a commitment to patient, visitor, and staff by complying with all applicable safety regulations.
  • Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
  • Maintains cleanliness of work areas as required.
  • Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
  • Attends meetings as required.


Minimum Education:

  • High School Diploma or GED Required

Work Experience:

  • Less than 1 year Relevant experience. Required


  • Basic Life Support Upon Hire Preferred and
  • Certified Nurse Aide Upon Hire Preferred

You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

Danielle Lowry
Danielle Lowry
Talent Sourcing Specialist
Best of the Best Awards

Employment Benefits

  • Sign-on incentives for new employees
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts
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Welcome. Respect. Value.

Diversity, Equity & Inclusion at WellSpan

WellSpan Health recognizes and honors the diversity of our team members, patients and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices and resources.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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Quality of Life

Lancaster City was the capital of Pennsylvania from 1799 to 1812. Today, Lancaster County includes a vibrant downtown business district, desirable suburban neighborhoods and sprawling agricultural farms. Life in Lancaster County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, an independent professional baseball team, fine dining and more. When visiting Lancaster, one can't help but recognizing the influence of the Pennsylvania Dutch — farm-to-table and beyond.

Conveniently located in South Central Pennsylvania, Lancaster is within an easy commute to major cities and has ready access to public transportation. Residents can find local employment in healthcare, tourism, public administration, manufacturing and both professional and semiprofessional services. (Patient population: 535,000)

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