Clinical Program Manager - Behavioral Health Rehabilitation & After School - Days

Mt Gretna, PA | Behavioral Health | Tracking Code: 74001

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Full time (80 hours biweekly)

9 am - 5 pm

Can be based out of Lancaster, Lebanon or York

Working with the child adolescent population


Job Description:

Is responsible for assisting the County Program Director in managing the operational and clinical aspects of Behavioral Health Rehabilitation Services (BHRS) and the Therapeutic After School Program (ASP) in a particular county or counties or providing temporary coverage for the County Program Director as needed.


Duties and Responsibilities


  1. Administers standards and routinely monitors documentation of clinical services through chart audits and documentation review and providing feedback and training to staff on meeting quality standards.
  2. Provides staff with routine feedback regarding clinical services, documentation, treatment planning and ongoing care.
  3. Responds promptly to requests for clinical assistance and management of clinical crises.
  4. Works with BHRS/ASP Director to assign supervisory system to assure the adequate clinical and administrative supervision of staff.
  5. Supports employee engagement through meeting with TSS and ASP staff routinely for Rounding, Supervision, Staff Meetings, and responding to clinical and staff concerns promptly working closely with the Program Director.
  6. Orients new staff to policy and procedures and provides ongoing clinical training to TSS and ASP staff as directed by the Program Director.
  7. Completes TSS Core Competencies and Performance Appraisals, as well as processing Documentation of Performance Problems with the support of the Director and Human Resources.
  8. Provides oversight to the supervision structure for TSS in accordance with state guidelines and is a resource for clinical supervision as needed for TSS to meet in group, 1:1, or on-site.
  9. Administrates the referral system to efficiently respond to requests for BHRS/ASP.
  10. Coordinates the evaluation and authorization process and submission to the county or Health Choices/Managed Care Organization (MCO).
  11. Ensures the program follows WellSpan Philhaven and BHRS/ASP Policies and Procedures.
  12. Supports the financial, growth, and quality goals of the programs.
  13. Serves as a Program associate liaison for the county MHDI, Crisis Unit, and MCO. Attends county and MCO provider meetings, and Manager and Leadership Meetings and trainings.
  14. Covers cases and meetings as needed or directed by the Program Director for consistent clinical coverage and care during times of transition or absence of a staff member.
  15. Establishes and maintains therapeutic interaction with children, adolescents, community support, school personal and families. In doing so educating all those involved about the role BHRS and the ASP treatment goals.
  16. Provides assistance to patients and families and staff in the development of a discharge plan and help determine the appropriate community resources and assist families in accessing these resources as needed. This includes establishing and maintaining relationships with community agencies in order to gather information, make referrals and provide appropriate post discharge care and support.
  17. Assists in maintaining a safe and therapeutic environment in the school, community, family home, and milieu. This includes responding promptly to and assisting in managing any crises that arise and recognizing when unsafe or non-therapeutic environmental conditions are developing and implement appropriate interventions.
  18. Oversees productivity standards/expectations for assigned staff. Routinely monitors performance and provides assigned staff with individual feedback.
  19. Assists director to routinely monitor program productivity. Assists Director in taking corrective action when program service levels or productivity levels do not meet those outlined in the operating budget.
  20. Maintains customer service orientation towards referral agencies. Assists in maintaining a mechanism to solicit and receive performance feedback regarding BHRS/ASP.
  21. Assists Director to efficiently manage and monitor the funding process.
  22. Maintains routine communication with the county and MCO case manager and the case management coordinator regarding problems with the funding process as assigned by Director. Actively seeks to resolve outstanding funding questions or problems. Responds quickly to requests from the patient accounting department for assistance with billing problems.




  • Minimum Experience:
    • At least one year’s experience working with children and/or adolescents in a clinical setting.
  • Minimum Education:
    • Master’s Degree
  • Licensure preferred: LSW, BSL, LPC, or LCSW.
  • Minimum Field Of Expertise:
    • Mental Health field
  • Preferred Experience:
    • Experience in crisis management
  • Skills:
    • Excellent human relations and oral/written communication skills; problem-solving/analytical abilities; physical prowess to participate in activities and to complete TCI training
Suzanne Wolf
Suzanne Wolf
Sr. Talent Acquisition Consultant
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)