Central Monitoring Team Technician

Location and Schedule:

1001 South George Street, York, PA 17405

Full-Time (D/E)

Job Description:

Under the direct supervision of the Central Monitoring Team Registered Nurse, uses cardiac rhythm patient monitoring software and related electronic health record, monitors patient cardiac rhythms and/or oxygen saturation and escalates issues identified to direct care providers in a timely way, as appropriate. Ensures that there is a direct care provider connection in communication for cardiac rhythms of concern and engagement in requested action. Provides Central Monitoring to other care categories, as required.

Duties and Responsibilities

Essential Accountabilities:

1. Monitors patient cardiac rhythms. Responds in a timely way to alarms and communicates/reports dysrhythmias promptly to nursing staff.
2. Documents patient rhythm strips, and all event associated communications with highest quality.
3. Maintains the telemetry log for each shift.
4. Exercises professional levels of verbal and written. communications.
5. Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, , acuity, composer, etc..
6. Serves as a knowledgeable resource for multiple applications (e.g., Epic, Epic workbench, etc.).
7. Keeps current with system/application upgrades. Offers/provides assistance to others in navigating IS applications.
8. Consults with appropriate clinical/nonclinical personnel to resolve issues.
9. Communicates the patient electronic health record or other Central Monitoring Team forms in accordance with WSH policy/procedure and the Central Monitoring Team standard work, with reliable and high quality.
10. Communicates changes in the patient’s condition and other urgent information to the Central Monitoring Team Registered Nurse in a timely manner. Reports actual and potential problems concerning patients, families, staff and appropriate departments to the team members and the charge nurse/nurse manager.
11. Communicates delay/difficulties in providing services or alteration of routine to the Central Monitoring Team Registered Nurse.
12. Meets volume, timeliness and quality performance goals reliably.

NonEssential Accountabilities:

1. Attends meetings/ committees as requested, and actively participates with the focus on continuous process improvement.
2. Performs other related duties as identified.

Common Expectations:

1. Demonstrates knowledge of the principles of cardiac rhythm dysrhythmias and oxygen saturation related monitoring, including continuous growth and development
2. Demonstrates a commitment to patient, visitor and staff by: complying with all applicable patient safety regulations and precautions; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
3. Demonstrates interpersonal communication to enhance/maintain good relationships. Displays a positive attitude as demonstrated through verbal and non-verbal communication.
4. Takes a proactive approach to solving problems or behaviors, and in continuous improvement.
5. Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy.
6. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

• Minimum Experience:
  • 3 months
• Minimum Education:
  • High School diploma or GED
• Preferred Courses:
  • Previous training in rhythm analysis and recognition training
• Preferred Certification:
  • Certified Rhythm Analysis Technician (CRAT)
• Required Courses:
  • Successful completion of EKG course; BLS Certification; Successful completion of rhythm recognition course within 3 months of hire
• Physical Demands:
  • Mostly sedentary work
  • Occasional prolonged sitting
• Skills:
  • Excellent communication/interpersonal skills; advanced computer skills and ability to use various software applications in a windows environment