Central Intake Nurse - RN

York, PA | Nursing | Tracking Code: 55441

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General Summary:


Under the general supervision of the Team Leader-Clinical Services, processes all information and referral calls for intake or refers to other services.


Duties and Responsibilities:


1 Responds to all callers in a positive manner.
2 Elicits accurate and pertinent information regarding the patients medical, psycho-social and environmental condition and documents appropriately.
3 Uses the nursing process to identify and begin to evaluate patient and family needs.
4 Functions as a liaison between referral source and VNA staff.
5 Accepts and documents verbal orders related to the plan of care.
6 Receives information on patients to be discharged from the hospital and initiates plan of care.
7 Inputs initial information into computer to begin the admission process.
8 Researches and documents insurance information pertinent to home health/hospice needs.
9 Forwards all written and verbal information to the appropriate team manager for timely assignment of patient to a primary clinician.
10 Responds to requests for information regarding services from patients, families, agencies, hospitals, physicians, etc..
11 Directs caller to another source of care if the VNA is unable to supply the service requested.
12 Interprets services to callers.

Required Skills

Minimum Education              

Associate’s degree



Minimum Experience           

3 years home health experience, one (1) year of which must have been with a VNA



Req Cert/Registration          

Registration and current RN license in PA



Comprehensive knowledge of home health care and the Visiting Nurse Association of York County;

Working knowledge of skills and services provided by each member of the multi-disciplinary team and the ability to relate these to identified patient needs;

Ability to use positive application of interviewing and assessment skills through phone communication;

Ability to communicate effectively orally and in writing;

Willingness to request and accept consultation and direction;

Ability to exercise sound judgment and work effectively under pressure;

Ability and desire to develop professionally;

Ability to maintain confidentiality of patient and organizational information. 



Must possess a valid driver’s license in the current state of residence.  Driving record must meet requirements established by WellSpan Risk Management. 

Quality of Life

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,200 physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, six respected hospitals, more than 15,000 employees, and 140 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Quality of Life
Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

Equal Opportunity Employment

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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