Supervisor-Behavioral Health Office - Meadowlands BHS - Day/Eve

York, PA | Administrative Services | Administrative and Clerical | FTE: 1 | Regular | Tracking Code: 108702

General Summary

Supervises business office and other administrative functions of the outpatient behavioral health clinic. Supervises business office personnel to include recruiting, orientation, training, performance evaluation and counseling. Performs administrative duties of a general nature.

Duties and Responsibilities

Essential Functions:

  • Coordinates and integrates services within WellSpan Philhaven with other departments/service lines/entities and with the System's primary functions. Participates in the selection of outside services, if needed.
  • Continuously assesses and improves WellSpan Philhaven-s performance. Maintains appropriate quality control/assessment programs (if applicable).
  • Actively utilizes improvement strategies/tools to positively impact all aspects of outpatient clinic operations.
  • Under the direction of operational leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
  • Facilitates the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with materials management. Assists in selection of outside services; resolves issues related to services provided by outside vendors.
  • Works in partnership with senior clinic manager and lead physician to solve problems, resolve conflicts and enhance operations, quality and safety. Includes safety reporting, customer complaints and IT issues.
  • Communicates operational issues to senior clinic manager to obtain timely and effective resolution.
  • Promotes reporting of events and tracks trends to identify potential improvement opportunities.
  • Follows established service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.
  • Prepares and maintains staff work schedules.
  • Performs payroll and other financial functions.
  • Assists senior clinic manager with strategic planning, including development and implementation of action plans related to WellSpan Philhaven Objectives.

Required for All Jobs:

  • Performs other related duties as identified.
  • WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
  • WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Frequently
  • Reaching - Rarely
  • Talking - Frequently
  • Hearing - Frequently
  • Repetitive Motions - Occasionally
  • Eye/Hand/Foot Coordination - Occasionally

Working Environment:

  • Occupational Hazards - Occasionally

Qualifications

Minimum Education:

  • High School Diploma or GED Required
  • Associates Degree Preferred

Work Experience:

  • 1 year Relevant experience. Required and
  • Supervisory experience. Required and
  • Demonstrated experience in employee supervision. Required
  • Physician/mental health office experience. Preferred
Michelle Dermes
Michelle Dermes
Sr. Talent Acquisition Consultant

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Join WellSpan, where we invest in our team members:

  • $17 minimum wage starting July 2, 2023
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  • More than $245M invested in merit increases, rewards and educational support in the past two years
  • Competitive salaries, benefits, paid time off and a commitment to diversity

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Employment Benefits

  • Sign-on incentives for new employees
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts
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Diversity, Equity & Inclusion at WellSpan

WellSpan Health recognizes and honors the diversity of our team members, patients and neighbors, and we embrace all the human characteristics that make us similar and unique. We strive to make every person feel welcomed, respected and valued by creating a safe and inclusive environment to which we all feel a sense of belonging. We are equally committed to ensuring all team members have the opportunity to excel and are positioned for success through equitable policies, practices and resources.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability or any other legally protected characteristic. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

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Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more — within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

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