Behavioral Health Office Assistant - Lebanon OP - Days/Eves

Lebanon, PA | Clerical and Administrative | Tracking Code: 65721

Job Description:

Under general supervision, performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.

 

Duties and Responsibilities

  1. Answers telephones, routes callers, takes messages and provides routine information to callers.
  2. Greets and registers patients in accordance with established policies and procedures.
  3. Schedules patient appointments within established parameters.
  4. Performs various duties for effective check-in and check-out of patients.
  5. Prepares schedules and encounter forms for daily visits.
  6. Handles walk in patients in the appropriate manner.
  7. Ensures that Race, Ethnicity and Language is documented as appropriate.
  8. Processes patient charge and collects copays and deductibles.
  9. Performs various tasks related to end of day batch control, cash drawer etc.
  10. Enters and/or retrieves data from established computer files.
  11. Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
  12. Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
  13. Researches billing questions and problems for patients with centralized billing service.
  14. Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
  15. Complies with all HIPAA rules and regulations.
  16. Processes mail including scanning and tasking if applicable.
 

Qualifications

  • Minimum Experience:
    • 3 - 6 months
  • Minimum Education:
    • Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School); or an equivalence of 12 or more months of medical office experience
  • Preferred Courses:
    • Medical terminology within 6 months of hire recommended
  • Skills:
    • Excellent interpersonal/communications skills; Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills; computer skills to include typing
Michelle Dermes
Michelle Dermes
Sr. Talent Acquisition Consultant
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Why WellSpan Health?

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization comprises a multispecialty medical group of more than 1,600 physicians and advanced practice providers, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 20,000 employees and 200 patient care locations. WellSpan is a charitable, mission-driven organization committed to exceptional care for all, lifelong wellness and healthy communities. We are committed to transforming the health of the communities we serve and to educating the next generation of clinicians, staff and leaders.

Employment Benefits

  • Sign-on incentives for new employees (click here for details)
  • Medical, dental and vision insurance
  • Life and accidental death insurance
  • Supplemental life insurance
  • Retirement savings plan
  • Paid time off (PTO)
  • PTO bridging
  • Short-term disability
  • Educational assistance
  • Forgivable loan
  • Flexible spending
  • Credit union
  • Employee recreational activities
  • Childcare
  • Complimentary medicine discounts

Diversity & Inclusion

Welcome. Respect. Value.

Wellspan Health believes that diversity includes all the human characteristics that make each of us similar as well as different. We strive to make every person feel welcomed, respected, and valued while creating a safe and inclusive environment where we all have the individual freedom to express our uniqueness in a respectful manner.

WellSpan Health is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. WellSpan Health does, however, have a tobacco-free/nicotine-free hiring policy.

Quality of Life

Formed in 1813, Lebanon is a quaint city of 25,700 residents. The area, rich in heritage and the small-town charm of yesteryear, features sites on the National Register of Historic Places, museums, scenic parks and recreation facilities, performing arts theaters, artists' studios, a farmers' market and dining establishments for all tastes.

Life in Lebanon County offers affordable housing and options for pursuing higher education. Residents can find local employment in manufacturing, retail, arts and entertainment, healthcare and service sectors. Located in southcentral Pennsylvania, Lebanon is within an easy driving distance to Harrisburg, Lancaster, Reading and York. (Patient population: 140,000)